Job Description

Group, Conference and Events Executive

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

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There is a saying in Glasgow 'The People Make Glasgow' and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

Yearly Salary

of 26,196.24

A WORLD OF REWARDS

Smart uniform provided

andlaundered

Free

and healthy

meals

when on duty

Grow your Career

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

(depending on availability)

Discounted Taxi

when public transports stop running

Guest Experience Day

after successfully passing probation

Modern and inclusive

Team Member's areas

What will I be doing?

As Group, Conference and Events Executive, you will actively convert customer enquiries into confirmed sales, frequently identifying further opportunities for increased revenue and building relationships with clients to earn repeat and expanding business. In addition, you will activate and plan events/meetings understand the detail, find solutions and deliver an excellent customer experience. Specifically, you will be responsible for performing the following tasks to the highest standards:


Receive, generate and convert enquiries to achieve targets and maximize revenue Manage and issue customer contracts Seek to fully understand customer needs/aims Build strong and lasting relationships with customers Understand, capture and activate the minutia of detail for every event/meeting Ensure the customer experience is exceptional Arrange and carry out Hotel show rounds Show initiative and pro-activity to generate and grow current and new business Maintain quality and delivery standards for proposals; prioritising the needs of the customer Arrange pre-event visits/show rounds Develop and produce quality BEOs; prioritising the needs of the customer Liaise with Operations to deliver exceptional events Manage customer requests and enquiries within acceptable timeframes Utilise our tools and resources to maximise efficiencies, opportunities and revenue which include Delphi, Demand Calendar and more. Understand our product offerings, their price and the processes and systems designed to present them to our customers Communicate and support the Director of Sales and reservations colleagues and wider colleagues within the Commercial Department Communicate clearly between customers, reservations, and operations - both ways

What are we looking for?

A GC&E Executive with Hilton Glasgow puts the guest experience first.


To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Commitment to delivering exceptional customer service Commitment to your team and 'togetherness' Positive attitude and good communication skills Excellent selling capability Excellent conversion record Accountable and resilient Ability to work under pressure Flexibility to respond to a range of different work situations Ability to work cooperatively with others An ability to communicate effectively in English both orally and in writing IT literate

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems Demonstrated previous experience working in the Conference and Events function Previous experience in a similar role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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