Job Description

Group, Conference and Events Sales Manager


WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!


Get ready to be part of something truly extraordinary at the new Hilton Woking , taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.


Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar,

GLOW

, indulge in culinary delights at the all-dining restaurant,

OXBO

, and enjoy breath-taking views at the chic Sky Bar,

LOFT

. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

Please note the work location is Hilton Woking GU21 6AX

A WORLD OF REWARDS

Competitive Salary

Uniform provided

and laundered

Free and healthy meals

when on duty

Grow your Career

Personal Development programmes

designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program

: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Modern and inclusive

Team Member's areas

Travel -

We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.
A Groups, Conference and Events Sales Manager actively promotes the services and facilities of the cluster Hotels to all customers and Guests and cross sells the other products within the Company brands.

What will I be doing?

As Groups, Conference and Events Sales Manager, you promote and plan the services of the Hilton Woking to all customers and Guests and cross sell the other products within the Hilton family of brands. The Conference and Events Sales Manager oversees all conversion of customer enquiries. Working closely with the Cluster GCE Sales Team & Meetings Simplified. Specifically, you will be responsible for performing the following tasks to the highest standards:


Develop future and repeat business contributing to the profitability of the hotel

Consult with clients to determine event needs, objectives, and expectations

Prepare contracts and proposals, ensuring all event details are accurately documented

Review the business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets

Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

Understand the competitive market place and implement approaches to ensure the Hotel stays ahead in the local market

Ensure Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Manage and develop the Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company

Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

Manage staff performance in compliance with company policies and procedures

Recruit, manage, train and develop the Conference and Events Sales Team

What are we looking for?

A Groups, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


Demonstrated previous managerial or supervisory experience in a Conference and Events Sales function in the hotel/leisure sector

Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges

Excellent selling capability and an ability and desire to coach selling techniques to their team

Excellent organisational and planning skills

Accountable and resilient

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

* Relevant degree, in business development or other relevant business field, from an academic institution