Job Description

Group & Events Sales Coordinator - Hyatt Place London City East

Full Time 40h a week. Up to 32,000 per annum.

All the perks you deserve:


Recruit a Friend scheme -

350 in your pocket.

Access to

50% off

at selected Hyatt Restaurants & Bars worldwide.

Team meals on duty, cooked by our chefs.

Continuous

learning, cross training & development opportunities.

Keep your vibes positive with

free counselling sessions

through our health plan.

Exclusive member and

Friends & Family rates

at Hyatt Hotels& Cycas Hospitality Hotels worldwide.

Access to

Free Medical healthcare

plans.

Workplace pension scheme.

Unlock

exclusive perks

with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.

About the role


Hyatt Place London City East is seeking an organised and proactive Group & Events Sales Coordinator to join our dynamic Sales team. This role will support the Groups and Events function across both bedroom and meeting space enquiries, ensuring a seamless journey from initial contact through to event execution.


Working closely with our Senior Groups Executive and Meetings & Events Executive, the Coordinator will play a key role in quoting, planning, and liaising with operational teams to deliver memorable experiences for our clients.

Key Responsibilities

Sales & Coordination


Input bookings into the system and distribute leads to relevant team members, maintaining data accuracy and proper follow-up.*
Support the Sales and Reservations team by preparing and sending quotes for group and event enquiries, ensuring timely and accurate responses, across all platforms when required.*
Prepare tailored proposals, contracts, and proforma invoices for small groups and events.*
Support sales projects including updating the events calendar, maintaining platform listings, and coordinating internal sales initiatives.*
Participate in proactive sales initiatives and assist with client show rounds and familiarisation visits when required.*

Event Planning & Execution


Full ownership of the planning of confirmed events, preparing all necessary documentation (Event Orders, group summaries) and ensuring every operational detail is accurately captured and communicated.*
Act as the key liaison between Sales and Operations, coordinating logistics, set-ups, timings, and F&B details, pre-conference briefs to ensure seamless delivery.*
Serve as the main point of contact for clients on the day of their event, providing on-site support and ensuring a smooth experience from start to finish.*
Ensure timely closure of files and post-event follow up, including client feedback and billing reconciliation.*

Collaboration & Communication


Foster positive working relationships with internal teams including Front Office, F&B, Kitchen, Revenue, and Housekeeping to support flawless execution.*
Contribute to a culture of service excellence, teamwork, and continuous improvement.*

Qualifications & Requirements


1-2 years of previous experience in hotel sales, events, or operational roles preferred.*
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.*
Excellent written and verbal communication skills.*
Proficient in Microsoft Office; knowledge of hotel systems (Opera, Envision, or similar) advantageous.*
A team player with a proactive and flexible approach, comfortable working in a fast-paced environment.*
Fluent English language skills essential.*

About Hyatt Place London City East

Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London's Financial district.


We are an award-winning hotel with a strong compromise on leaving our planet better than we found it. We pride ourselves on delivering not only exquisite culinary experiences but also fostering a connection with our community and the environment. Our commitment to sustainability, local art, and music sets us apart, creating a unique atmosphere that attracts guests from all walks of life.

About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.


Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we've created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!


Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.


T&Cs apply. Recruit a friend bonus only applicable if employee passes three months' probation and are not on their leave of notice. Calculated on Pro-Rata Basis.

All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.