Job Description

Job Title:

Group Internal Communications Manager

Salary: Up to 43k (Depending on experience)


Location: Walsall (hybrid to 3dpw in office)

Job Purpose

This is an exciting opportunity for a passionate, creative and professional Internal Communications professional to join our Group and play a key role in our ongoing journey.


With internal communication a strategic priority championed by the CEO, you'll keep our teams informed, connected and engaged; creating a single Group ethos.


You'll support and manage the Internal Communications Executive, have access to a Communications Assistant and an in-house graphic design studio, and be part of a wider marketing and communications team.

About Us

South Staffordshire Plc, as well as owning two regulated clean water companies (South Staffs and Cambridge Water) is a trusted provider of essential services across regulated industries, delivering specialist engineering, asset management, and compliance services to a wide range of clients, including utility companies, local authorities, and organisations with critical infrastructure.


With approaching 3000 employees across the UK and further afield, our vision is to help create a world where essential services and infrastructure deliver for customers, clients and our planet, underpinned by our professional, trusted, impactful and community focused values. We operate with four key promises to our people: to inform, connect and engage through effective communication; to recognise and reward our people fairly; to provide an inclusive and values-led culture; and to provide opportunities for growth and development.

The Role

Creating and curating content and conversation:

delivering clear and purposeful messages which inform, inspire and drive behaviours, aligned to our Group strategy. Also, supporting stakeholders in visible, two-way conversation.

Channel and community management:

develop, deliver, manage and evaluate our internal comms channel infrastructure, ensuring inclusive communication for all through face to face, written and digital channels that support Group and people needs.

Understanding people and cultures:

ensuring our communication is appropriate to our diverse business audiences and that is aligns to our values, People Promises and Awareness Events Calendar; whilst helping to create an environment where employee voice is heard and that successes are recognised.

Influencing and advising

: building effective stakeholder relationships and being a trusted advisor, offering recommendations and supporting others in the Group, particularly managers, to become highly effective communicators.

Strategy, planning and business acumen:

combining strong business acumen with an understanding of our people, to develop and implement communication strategies, plans and campaigns that benefit the Group and people at all levels working within it.

Conducting research, measuring and demonstrating value:

to deliver meaningful insights and evidence that demonstratesthe value and impact of theinternal communication delivered. Ensuring plans are constantly reviewed and evolved in line with changing people and Group needs.

What We're Looking For

Minimum 3 years of experience in a dedicated communications role Qualification in a related field Proficient in using digital internal communication channels such as MailChimp and SharePoint Experience of managing direct reports Exceptional communication skills, both written and verbal, with an unflinching attention to detail A proactive and creative outlook with the ability to be both highly agile and organised Design and video editing skills A confident demeanour; able to act with credibility with all levels of the business


We're looking for someone with a can-do mindset, a professional and proactive approach, and the drive to make a difference. Confidence in both collaboration and decision-making is essential, along with a commitment to deliver high-quality communications that are valued by our people.

What You'll Get in Return

Joining South Staffordshire Plc means becoming part of a team that values and invests in its people. In return for your dedication, you can expect:

Competitive salary up to 43k DOE. Bonus potential of up to 10% of your base salary 25 days holiday plus bank holidays. Employer pension contributions. Free on-site parking and access to an on-site gym. 24/7 GP service. Cycle-to-work scheme. Employee assistance program via Aviva. Discounts at stores and restaurants. Excellent career development opportunities, including mentorship from senior leaders. Ongoing professional development to enhance your skills and expertise.


If you're ready to take the next step in your career and play a vital role in shaping the future of our internal communication, we'd love to hear from you