Group It Service Manager

Belfast, NIR, GB, United Kingdom

Job Description

Job Title: Group IT Service Manager


Contract

: Full-Time, Permanent

Location

: Head Office, Belfast (office-based with travel to multiple sites)

Working Hours

: Monday - Friday, 08:00 - 16:30 (40 hours/week)

On-Call Requirement

: Every other weekend, plus additional on-call hours during peak trading periods (e.g., December)

Salary

: 45,000 - 55,000 per annum (DOE)

Benefits



Company laptop and mobile Use of company vehicle On-site parking Generous staff discount (post 3-month service of 6-month probation) Auto-enrolment pension scheme Eye care & flu jab vouchers Regular staff events

Role Overview



A key leadership role in a dynamic, multi-site organisation, this position involves managing IT services across head office, retail branches in the UK and Ireland, a hospitality resort, and additional group projects. You will lead the service desk team, provide hands-on support, ensure system security, and deliver high-quality IT services across the organisation.

Key Responsibilities



Manage IT services across all group companies Administer IT infrastructure - server/network configuration, security, connectivity, backups Oversee critical business systems (EPOS, CRM, etc.) Lead IT Services team for deployment/support of PCs, laptops, printers, mobile devices Efficiently manage the IT service desk to ensure SLA compliance Provide 2nd/3rd line technical and project support Maintain network and data security with appropriate controls Implement patching and update procedures Develop IT policies, procedures, and documentation Conduct system audits and health checks Report to senior management on IT system status Lead IT projects - system upgrades, migrations, outages Manage contracts and IT suppliers, including negotiations and budgeting Guide and develop IT team, fostering upskilling opportunities Be available out-of-hours for IT emergencies and during peak periods

Essential Criteria



Degree (or equivalent) in Information Systems or Technology Minimum 5 years commercial IT experience, with 2+ years in management Strong understanding of IT hardware/software and retail technologies (e.g., EPOS, Ecommerce, SAGE, CCTV, Audio) Proficient in Office 365 administration (user and admin setup) Networking knowledge (DNS, routing, VPN) Experience managing 1st/2nd line IT support and distributed infrastructures Skilled in Microsoft Windows OS, Server 2008-2019, Active Directory, Microsoft 365/Azure, SQL Experience with telephony (IP/cloud) and mobile systems Knowledge of data backup systems Strong planning, organisation, and time management Budgeting and contract management experience Excellent communication and stakeholder engagement Hands-on approach: capable of physical setup, wiring, cabling etc. Problem-solving mindset with customer-focused service delivery Flexible, self-driven, and approachable team leader Full, clean driving licence and own vehicle Right to work in the UK

Desirable Criteria



Experience with Microsoft SQL Server Reporting Services Familiarity with FortiGate firewalls and Ubiquiti networks Knowledge of storage solutions (SAN, NAS, Cloud) Experience with Dell Servers, Hyper-V, MDM, ERP/Retail systems
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Belfast, BT4 1JT: reliably commute or plan to relocate before starting work (required)
Application question(s):

Salary Expectations?
Experience:

IT management: 2 years (required) similar role: 5 years (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3303066
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Belfast, NIR, GB, United Kingdom
  • Education
    Not mentioned