Job Description

About The Role

Purpose

To support the Real Estate & Strategic Initiatives Director in the operational management of the Group's property portfolio, ensuring that facilities across all sites are maintained to a high standard, compliant with regulations, and aligned with strategic objectives. This role bridges the gap between strategic property oversight and day-to-day facilities execution, working closely with Office Managers and site coordinators.

Key Responsibilities

Conduct regular inspections of office sites to assess maintenance needs and compliance. Coordinate minor repairs, maintenance schedules, and contractor visits. Support onboarding of new sites, including initial inspections and setup logistics. Assist with office moves, refits, and space planning projects. Maintain Health & Safety documentation and ensure annual risk assessments are completed. Track and report incidents; support the Health & Safety programme in collaboration with Office Managers. Ensure fire safety and first aid protocols are implemented and reviewed regularly. Monitor waste management and recycling compliance across sites. Identify opportunities for sustainability improvements and report findings to the Real Estate Director. Support implementation of energy-efficient practices and procurement aligned with sustainability goals. Act as point of contact for local contractors and suppliers. Assist in managing service-level agreements and performance reviews. Support alignment of contracts across sites to ensure cost efficiency. Maintain property management platforms (e.g. Web Terrier) with key dates and updates. Produce monthly management information on facilities performance, compliance status, and operational issues. Attend property management meetings and support coordination across departments. Implement and manage nationwide facilities management software to monitor site compliance, maintenance, and performance, ensurinconsistent standards and reporting across all locations.

About You

Skills & Experience

3-4 years' experience in facilities coordination, property operations, or a similar role. Working knowledge of UK Health & Safety regulations and sustainability practices. Strong organisational and communication skills. Experience with property management platforms (e.g. Web Terrier). Comfortable working across multiple sites and teams.

Personal Attributes

Proactive and able to take initiative. Detail-oriented with a high standard of accuracy. Able to work independently and as part of a team. Strong problem-solving skills and a flexible approach.

IT Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with facilities management and compliance software.

Travel Requirements

Willingness to travel between sites as required.

Qualifications

NEBOSH or IOSH certification Facilities Management or Building Services qualification (Level 3 or above). GCSE-level Maths and English (minimum).

Reporting Line

Reports to: Real Estate & Strategic Initiatives Director * Works closely with: Office Managers, Site Coordinators, and External Contractors