Job Description

A new opportunity has arisen for a Group Senior Quality Assurance Manager, who will be responsible for overseeing and managing the quality assurance processes and team within Miller. This includes developing and implementing quality management strategies, ensuring compliance with regulations, and promoting continuous improvement initiatives.

ROLE RESPONSIBILITIES


Develop the Group's quality assurance framework, taking a risk-based approach. Managing test planning, execution, and reporting to ensure that all aspects of the QA and PA process are followed. Identifying areas for improvement in QA and PA processes, developing and implementing new strategies, and tracking the effectiveness of those changes. Reviewing the quality and accuracy of the work produced by the broking teams via file reviews, focusing on minimising the E&O risk across the Group. Work collaboratively with broking teams to address issues and monitor actions through to conclusion. Review the quality and accuracy of the work produced by other members of the Quality Assurance and Process Assurance team, providing coaching and training where required. Articulating performance trends via a suite of reports and make practical suggestions regarding corrective actions.

QUALIFICATIONS


A degree or professional insurance qualification

KNOWLEDGE


Understanding of Process Improvement methodology. Strong analytical, problem-solving, and decision making skills.

EXPERIENCE


At least 7 years experience in a similar role with a proven experience of building a QA and PA framework. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 7 years of experience.

BENEFITS



On top of a competitive salary we offer a fantastic benefits package including:


10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. Private Medical Insurance Medicare cash plan Minimum of 25 days annual leave (with flexibility to buy more) Life Assurance Income Protection Critical Illness cover Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.