Job Description

\xe2\x80\x9cThe world is yours with Meli\xc3\xa1\xe2\x80\x9d

Joining Meli\xc3\xa1 is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? \xf0\x9f\x98\x89\xf0\x9f\x8c\x9f

Groups and Events Manager - Melia White House #LI-IV1

Misson:

Responsible for the maximization of profit in all areas of the hotel through the planning and coordination of groups, and the contracting and planning of events in the hotel, making sure that all the group\'s needs and requests are properly handled and that the events take place just as planned. Co-responsible for the leadership, training and development of the hotel\'s Conference Coordinators/Executives team.

What will you be doing?

Define the Groups & Event Coordinators\' goals to ensure the maximization of each group/event. Train their team in effective sales during inspection visits and in moments of connection with the client/meeting planner when the group is already in-house.

They ensure that the production (revenue) of all groups and events are duly reported in FOCUS/MICE Switch at the end of the event and before the end of the month so that the data can be uploaded to the MHI global MICE segment reports (large accounts, sales areas, etc.).

Ensures that the planning and direction of the pre-convention meeting (pre-con) are properly carried out in their groups and those of their team, to ensure that a direct relationship is established between the department heads and the meeting planner in charge of the group

When necessary, they prepare quotes for all requests for social events and meetings with less than 10 rooms that arrive at the hotel, regardless of their origin, always with the aim of obtaining the greatest possible business both in terms of catering and in meeting rooms and other hotel services. Once these services are confirmed, the corresponding service contract will be drawn up.

Analyze the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.

Resolve and monitor any incident that may occur with a group/event managed by their team, ensuring that these are documented on a daily basis in order to analyse which are the most repetitive and to be able to establish an appropriate solution and minimize future incidents



Ensures that the planning and direction of the pre-convention meeting (pre-con) are properly carried out in their groups and those of their team, to ensure that a direct relationship is established between the department heads and the meeting planner in charge of the group.

Monitor their team\'s group summaries as well as Food and Beverage BEO\'s ensuring they are distributed at least 7 days prior to group arrival or event date

Annually review the training plan with the hotel General Management and HR area, in order to propose training actions based on the needs of the team

Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-Melia, development plans, Moving-Up, Graduates Programs, Code of Ethics...).



Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.

To ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

Because belonging to the great Meli\xc3\xa1 family is being VIP

You will enjoy My Meli\xc3\xa1Rewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the My Meli\xc3\xa1Benefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meli\xc3\xa1 as we are of you \xf0\x9f\x98\x89

Our Benefits Package Includes:

• Competitive Salary

• Holidays: 29 days\' holiday including 8 public holidays

• Contributory pension scheme and Life Assurance

• Discounted dental and health cover with HSF

• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

• High street discounts: with Perks at Work

The successful candidate must already have eligibility to work in the UK

At Meli\xc3\xa1 we are all VIP \xf0\x9f\x8c\x9f

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli\xc3\xa1 an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli\xc3\xa1 an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be \xe2\x80\x9cVery Inspiring People\xe2\x80\x9d, follow us on:

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Meli\xc3\xa1 Hotels International