Job Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

At Hotel Indigo and Staybridge Suites Dundee, we blend rich history with contemporary style and warm hospitality. Located in the heart of Dundee's vibrant waterfront district, both hotels offer a unique and memorable experience for every guest--from business travelers and event delegates to leisure seekers.




We are now seeking a passionate and detail-oriented

Groups, Meetings & Events Coordinator

to join our Sales team. This role is pivotal in ensuring the smooth coordination and delivery of all group bookings, meetings, and events, creating exceptional experiences from enquiry to execution.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL

Event Coordination:

Manage all aspects of meetings, group bookings, and events from initial enquiry through to execution and post-event follow-up.

Client Liaison:

Serve as the main point of contact for event planners, corporate clients, group organisers, and internal departments.

Booking Management:

Accurately input and manage bookings in the hotel's systems, ensuring all event details are captured and communicated clearly.

Sales Support:

Collaborate with the Director of Sales to convert leads into confirmed bookings, prepare proposals, contracts, and ensure revenue targets are supported.

Operational Handover:

Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless delivery of all group stays and events.

Financial Accuracy:

Monitor billing instructions, deposits, and final charges to ensure accurate invoicing and timely payments.

Client Relationship Building:

Develop and nurture long-term relationships with clients to encourage repeat business and referrals.

Reporting:

Maintain records of bookings, event feedback, and performance metrics as required by the Director of Sales.

WHAT WE NEED FROM YOU

Previous experience in an events, sales, or hotel operations role is preferred. Strong organisational skills with high attention to detail. Excellent verbal and written communication. Customer-focused mindset with a proactive and professional approach. Ability to multitask, prioritise workload, and remain calm under pressure. Competence in Microsoft Office and hotel booking/event systems (e.g., Opera, Delphi, or similar). A flexible, team-oriented attitude and willingness to work across departments when required.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com


INDHOTEL