Job Description

Group Reservations Manager (1 Year Fixed Term) \xe2\x80\x93 Maldron Hotel, Glasgow City

We have a fantastic vacancy for Group Reservations Manager in the excellent Maldron Hotel, Glasgow City

The Maldron Hotel Glasgow City is perfectly situated in the heart of the city just minutes from the \xe2\x80\x98Glasgow Style Mile\xe2\x80\x99 which offers the 2nd largest retail centre in the UK and home to the best shopping experience outside London\xe2\x80\x99s West End. The Hotel opened in August 2021, with 300 bedrooms, a Grain & Grill Restaurant, Hotel Bar, The Red Bean Roastery coffee shop and 5 meeting rooms.

This hotel presents a fantastic opportunity for talented individuals to gain experience in the exciting environment of our hotel. The Dalata Hotel Group is Irelands largest hotel operator we offer excellent career prospects and opportunities throughout our expanding group.

Why us?

• Annual Leave Entitlement - increasing with length of service
• Future opportunities to develop as Deputy General Manager/ General Manager within Dalata. We actively encourage internal development and progression.
• Free meals on duty as well as all day tea and coffee for the caffeine lovers
• Great location with easy access to public transport
• In-house training team dedicated to your personal development and Company Development Programs for Duty Managers, Supervisors, HOD\xe2\x80\x99s and Senior Management to kick
• Systems and procedures in place that that can only be provided by a large group and will structure and benefit your work day
• Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
• Group Wide Discounts on Hotel stays for you and your Family & Friends (Ireland, UK & Germany)
• Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
• Employee Assistance Programme and access to counselling support
• Cycle to Work Scheme

Objective of the Role

Reporting directly to the Revenue Manager and working closely with the Sales, Meetings & Events and Front Desk teams at the hotel to ensure the maximization of all bedrooms and hotel sales opportunities.

Roles & Responsibilities:

• Manage the day to day operations in the reservation\xe2\x80\x99s office.
• To constantly update the hotels revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Working closely with the revenue manager and DOS to ensure the efficient running of the department.
• To ensure our guests requests are honoured.

Manages all room aspects of groups and reservation enquiries, using discretion and judgement in dealing with group contacts, including any contractual obligations.

Manages the operational preparation for all group bookings, including guest deposits, Invoicing, room blocks, rooming list, cut-off dates, waitlist, overflow accommodations, rooming requests contact relationships and ticketing needs

Provides & manages allocation provisions to future group enquires

Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting, and releasing any unused room or attraction inventory back for general sale Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry

• The ideal candidate:
• Previous experience as a Groups Reservation Manger or Supervisor in a busy hotel.
• Excellent communication and customer skills.
• Great team leader and can lead and motivate the reservations staff.
• Can prioritise and delegate what needs to be done.
• Excellent presentations skills.
• You will be a real hospitality professional who wants to work their way up.

About our culture:

Dalata Hotel Group \xe2\x80\x93 Ireland\xe2\x80\x99s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it\xe2\x80\x99s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of \xe2\x80\x9cOur People, Our Fairness, Our Service and Our Individuality\xe2\x80\x9d. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things \xe2\x80\x93 individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

Dalata Hotel Group