Job Description

GTS Rail Operations Ltd. is an industry-leading train operator, bringing together the very best expertise to transform travel across London. Our vision is to set a new transport standard for the UK, moving people and connecting communities better than anyone else.



We are looking for a GTS Academy Support Assistant to support the Learning, Engagement & Inclusion team for a 12 months fixed term contract. The role will play a key part in the re-development of our Learning Management system so experience in this areas is essential. You will key aadministrative, planning and coordination support to ensure our training programmes, systems and people initiatives run smoothly and consistently across GTS. This is a varied and collaborative role, ideal for someone who enjoys organisation, problem-solving and working with stakeholders across the business.

What You Will Do:

Develop, maintain and support the Totara Learning Management System (LMS), including setting up programmes and training journeys Source, coordinate and book internal and external training courses Manage training room bookings and oversee the upkeep of training facilities Respond to enquiries via shared inboxes and provide support across the team. Produce training and performance reports for the People team and wider business Support the onboarding process for new starters in collaboration with IT and HR Manage procurement activities within the team and maintain budget tracking spreadsheets Provide ad hoc admin, planning and logistics support as required Step in to support customer-facing colleagues during disruption as part of the step-in programme

What You Will Bring

Must have experience of Learning Management Systems, Totara experience would be an advantage Experienced Learning and Development administrator Experience working with Microsoft Office and databases, particularly Excel Good written communication skills and attention to detail Strong organisational and planning skills with the ability to prioritise and manage your own workload Confidence working independently and taking a proactive approach to problem solving Excellent communication skills, with the ability to engage effectively at all levels Ability to analyse information, produce reports and make improvement recommendations A customer-focused mindset with a collaborative, relationship-building approach Flexibility and resilience when responding to changing priorities or increased workload GCSE-level (or equivalent) Maths, English and IT skills

Benefits and Rewards

Travel Benefits (discretionary):


Free zones 1-6 Oyster travel card, for you and another person who lives at the same address 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme



Benefits Station: A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.



We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.



We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.