Job Description

Our business

Academic Families is a dynamic, leading international education agency - British Council, AEGIS and Boarding Schools' Association accredited. We provide guardianship care for our international students who are full time students at boarding schools. They have holidays from school when they either travel home, their parents join them in the UK or we match them with suitable local host families for friendship and cultural exchange.

We are expanding and are recruiting staff to join our existing team managing our Guardianship programme caring for international students studying in UK boarding schools.

We want to appoint a dedicated team member to join our UK guardianship programme, based in Edinburgh.

Guardianship Administrator Role

You will uphold Academic Families' commitment to safeguarding and promoting the welfare of children and young people. To represent Academic Families, you will be required to -

Apply all Academic Families procedures and processes. Support Guardianship Care Managers in maintaining accurate records for each student, host and school contact on the Academic Families guardianship management database. Maintain accurate records for each student, host and school contact on the Academic Families guardianship management database - we love our IT system and the efficiencies it brings us Emergency support - you will be required to cover emergency mobile support on a rota basis - probably 1 weekend during term. Manage student mobile contracts and SIM cards. Manage a group of students. Provide office administrative support, including postal collections and ordering office supplies.
There are three terms in each school year which runs from September to early July. Key travel days include the start and end of term, start and end of half term, and occasional 'exeat' weekends once or twice per term.

This role is part of our guardianship team and mutual support and teamwork are a given. We are a small and professional team who love coming to work each day!

This is an office-based role in our Edinburgh Head Office.

Skill Requirements

To do well and enjoy the role you need to be or have -

good communicator with strong interpersonal skills with a wide range of people especially international families; and good written and spoken English flexible attitude with a high standard of customer service - caring and friendly ability to work to deadlines with a strong work ethic demonstrate integrity and professionalism and remain calm in a crisis good IT skills, especially MS Office suite strong attention to detail and a logical approach to problem solving enjoy working through lists of actions!

Key Responsibilities & Tasks

You will be required to support the guardianship team with admin tasks.
We are a Safer Recruiter so safeguarding is our priority.

Maintain and update admin/record keeping. Maintain Guardianship management system, ensuring all information is up to date and relevant information forwarded to 3rd party guardians/agents, as required.
Maintain child protections standards, ensure the safety and well-being of all your assigned students at all times

confirm your students' school holidays requirements in good time to successfully plan and manage their arrangements

Manage the student mobiles including the mobile inbox, mobile accounts and any student mobile issues.

Manage own group of students ensuring all travel arrangements are made in good time, all records are up to date, any pastoral concerns are resolved and attend Parent's Meetings and school visits, as required. Manage relationships with teams, parents, students, hosts, key boarding staff and external suppliers. Apply all Academic Families procedures and processes and maintain comprehensive records on our Guardianship management system. General office admin duties, including managing birthday present process for students and the Welcome pack process, postal collections and ordering office supplies. Any other office support as required.
For a full job description, please contact us directly at hr@academicfamilies.com.

Hours

This is a full-time role - 37.5 hours per week. Work hours are 9am - 5pm with 30 minutes for lunch, Monday to Friday but may vary and flexibility may be required at busy times. It is anticipated to be busier during term time and quieter during school holidays.

Holiday entitlement is 28 days pa.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Education:

Bachelor's (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

8 hour shift Monday to Friday Weekend availability
Education:

Bachelor's (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: GLA622