Job Description

Job Summary

UKGuardianship (UKG) provides guardianship and education services to international students across the UK. We believe guardianship is more than just a service and see it as a

lifeline for international students far from home

. Our founder and director understands this firsthand -

as a mother of an international student in Los Angeles

, she knows the

worry, the distance and the trust it takes

to send a child abroad.

We do more than sticking to

policies and following procedures; it's about empathy, quick action and being the safety net when things go wrong.

UKG is an award-winning, AEGIS Gold accredited and BSA certified guardianship company. We are a team of friendly and dedicated professionals committed to delivering high-quality support, with a strong focus on safeguarding and wellbeing. The majority of our students are under 18.

We are currently looking for a

Guardianship Operations Assistant

to join the team responsible for the welfare, safeguarding, and support of international students under the organisation's guardianship. This role involves regular liaison with students, parents, and school staff to ensure effective communication and a high standard of care. The postholder will oversee homestay and student travel arrangements, assist with student placements, and handle essential administrative and operational duties, as well as supporting the wider team with adminstrative tasks as and when necessary.

We currently operate a hybrid-working model, with three days in the office and two days working from home per week.

Key Responsibilities

Coordinate off-term arrangements for students, including booking travel, liaising with homestay providers and schools, arranging transportation, and preparing necessary documents. Manage and maintain the homestay network, ensuring host families meet safeguarding requirements through regular communication, monitoring, visits, and compliance checks. Respond promptly to emergency situations and ad-hoc events or requests, ensuring appropriate action and support. Maintain up-to-date student records, including log updates and database management, ensuring all records and documents are accurate and compliant with safeguarding regulations. Handle additional administrative duties including filing and data entry. Create and manage social media content to enhance engagement and outreach. Liaise daily with international students, their parents, and school staff to facilitate smooth communication and support. Support students with daily necessities including essential purchases, mobile plans, and bank account openings. Take turns manning the company emergency mobile phone for out-of-hours contact Occasionally travel to other cities to visit students and schools as part of the guardianship support duties. Utilise Microsoft Office and proprietary database system for administrative tasks.

Essential Skills and Qualifications

Experience in student support, guardianship, or educational administration Excellent written and oral communication skills, with demonstrative phone etiquette and the ability to communicate clearly and professionally. Excellent organisational abilities to manage multiple tasks effectively, whilst maintaining a high level of accuracy and attention to detail. Proactive and reliable. Proficient in using Microsoft applications for document creation and management, data entry and clerical tasks. Ability to handle emergency situations with professionalism and care. Strong understanding of safeguarding and AEGIS compliance requirements is desirable. Fluent in English; additional language skills (Spanish preferred) are an advantage. Comfortable working independently and as part of a small team.
Interested candidates should

submit a CV and cover letter outlining their suitability for the role. Shortlisted candidates will undergo interviews and skills assessments.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may evolve based on organisational needs.

Job Types: Full-time, Permanent

Pay: 23,500.00 per year

Benefits:

Canteen Company events Company pension Free parking On-site parking Referral programme
Schedule:

Monday to Friday
Application question(s):

REQUIRED: Please describe your previous experience working with children or young people in an educational or caregiving setting. If you do not have direct experience in working with children, please explain what has motivated you to apply for this position. REQUIRED: Describe a specific situation when you had to communicate a sensitive issue to someone. How did you approach it, and what was the outcome? REQUIRED: Please outline your reasons for applying for this position. How do your personal qualities and skills relate to the requirements of the role, as outlined in the job description?
Experience:

administrative: 3 years (required) working with young people (age five to eighteen): 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Borehamwood WD6 4PJ

Application deadline: 13/07/2025
Reference ID: UKG_GOA
Expected start date: 28/07/2025