Job Description

Guest Engagement Specialist

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Metropole Hotel, Llandrindod Wells

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Located in Llandrindod Wells within the beautiful Elan Valley.


The

Guest Engagement Specialist

will form part of the

Central Sales & Partnership Hub Office

for Crest Hotels, encapsulating everything from enquiries to rooming lists to relationship building. A varied role with the opportunity to work across the group and be involved with all 9 hotels within Crest Hotels Group.


An eye for detail, motivated, organised, empathetic, time management, problem solver are all attributes that the successful candidate requires. As a new role this is a great opportunity for someone who wants to be able to take ownership and have a positive impact building a new team.


The role of

Guest Engagement Specialist

will report to the

Sales & Partnership Hub Manager

and is ideal for someone who has strong demonstratable experience in the leisure sales market or Hospitality, experience of working across a group and locations is desirable.

Job Overview:

The

Guest Engagement Specialist

is responsible for overseeing the daily operations of the Central Sales & Partnership Hub Office, reporting to the Sales & Partnership Hub Manager and working closely with the Director of Central Sales & Partnership Hub. The role focuses on driving revenue performance while delivering exceptional guest and client service.


This position plays a key role in managing client relationships and supporting a proactive sales approach to grow the hotel's events and corporate business. Combining hands-on coordination of the events business with strategic sales leadership, the Guest Engagement Specialist develops and implements effective sales strategies, responds effectively to client enquiries, and maximizes revenue through negotiation and upselling at every opportunity. Close collaboration with internal teams ensures seamless execution, strong partnerships, and consistent service excellence.


The Hub is open 7 days per week, Monday-Friday 8am-8pm and Saturday & Sunday 9am-5.30pm

Experience & Qualifications

Previous experience in a similar sales, events, or hospitality role. Excellent verbal and written communication skills with a professional telephone manner. Strong numerical skills with a good understanding of financial figures. Experience managing or leading a team. Good working knowledge of a Property Management System (PMS) such as RezControl.

Benefits

30 BB per night colleague rate 60 BB per night for Friends and Family rate Celebration of milestone employment anniversaries 50% off Food & Beverage in our hotels Meals on duty provided Access to Hospitality Rewards Offerings from retail and dining discounts Employee Assistance Programme and same day on-line GP appointments Quarterly Shining Star recognition Annual colleague celebrations Free use of gym and leisure facilities

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Guest Engagement Specialist

Full Time Role


Weekend working as per rota


35,000 per annum