Job Description

Guest Experience Assistant

Contract:

Fixed Term, Variable Hours (Until 2nd Nov 2025)

Location of Work:

Hastings Aquarium & Cafe, Smugglers Adventure & Hastings Castle

Hourly Rate:

NMW/NLW

We are looking for enthusiastic Guest Experience Assistants to join our team at Discover Hastings for the upcoming 2025 season! We are proud to operate three of Hastings' most popular, diverse and culturally rich tourist attractions within the East Sussex area:

Smugglers Adventure

- Be transported through time and delve deep into an unbelievable cave network of secret tunnels and vast caverns. There's so much to be found... underground!

Hastings Castle

- Take a step back in time and discover the history of Britain's first Norman castle built by William the Conqueror in 1067, all set within one of the most scenic viewpoints on the south-coast.

Hastings Aquarium

- Home to over 3500 incredible aquatic animals and reptiles. Embark on an amazing underwater safari around the waters of the world meeting seahorses, turtles, tropical sharks, a giant pacific octopus and more!
You will have a passion for creating remarkable memories for our guests at all three Discover Hastings locations, as well as drive to exceed personal and departmental sales targets.

So, what's in it for you?

Sociable working hours Free entry into all Discover Hastings attractions for your family & friends Free entry into all Aspro UK visitor attractions Free entry into all Aspro Parks locations 30% discount in our retail and catering outlets Access to a '1066 Country Staff Pass' which allows free entry to attractions within our local tourism network Free tea & coffee Working for a recognised 'Mindful Employer' who is positive about supporting employee mental health, health and wellbeing All whilst working with a great team of people in a unique, diverse and inclusive working environment!

Role Purpose

As a

Guest Experience Assistant

,you will be based across any of our three Discover Hastings sites, working in a unique, fun and engaging environment where no two days are ever the same!

You will have a passion for driving commercial performance, delivering great customer service and ensuring experiences are delivered to the most memorable of standards. A Guest Experience Assistant at Discover Hastings will be responsible for and contribute to all visitor facing areas of our operations, including food and beverage.

It's our Guest Experience team that will truly make each visit to any of our attractions memorable, with the aid of our core values and standard operating procedures.

Duties/ Responsibilities

To be approachable, knowledgeable, and engaging when dealing with customers at any Discover Hastings attraction Provide the most efficient and welcoming entry and ticket sales process, whilst maintaining visitor queues and secondary sales expectations Responsible for delivering educational tours and sessions to groups, birthday parties and schools To follow cash handling and till policy guidelines to protect business revenue and personal performance indicators Prepare and serve a variety of hot and cold food, drinks and snacks in our catering outlet, adapting to menu and operating procedure updates throughout the year To work flexibly and confidently during ad-hoc event operations, with duties and working hours that may be outside of our typical day-to-day role to meet the needs of events Work to an agreed monthly rota and take responsibly attend all shifts in line with given availability
A full job description will be provided at interview stage

As part of Aspro UK, our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do!

We're looking for individuals who want to join the Aspro team and live our values of:

Customer Service Honesty Respect Focus on Results Teamwork Personal development

About you!

Demonstrate excellent communication skills with a welcoming personality Enjoy working with visitors of all audiences, with ability to feed off customer energy and create joyful memories Capable of working efficiently under pressure with a 'can do' attitude, including responding to emergency and crisis situations with support and direction of the Duty Manager Experience working with food and beverage operations to high standards, including barista and food preparation duties Experience working to sales targets and maintaining a self-motivated, commercial approach whilst not compromising service level Availability to work shifts, including weekends, bank holidays, school holidays and some evenings Able to use initiative to find and complete tasks without Supervision Willingness to learn new skills and adapt to a continuously growing experience Knowledge of hygiene, health and safety and cash handling procedures Able to commute to any Discover Hastings attraction

How to Apply

If interested, click "Apply Now" where you can upload your CV & covering letter.

This vacancy will close once the ideal candidate has been found, so don't delay, apply today!

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Part-time, Fixed term contract

Pay: Up to 12.21 per hour

Benefits:

Discounted or free food Employee discount Store discount
Application question(s):

This role involves working weekends, Bank Holidays, and School holidays, does this fit with your availability? Do you have experience working in a food and beverage environment? Are you able to commute to any Discover Hastings attraction?
Work authorisation:

United Kingdom (required)
Work Location: In person