Job Description

Guest Experience Assistant

Contract:

Seasonal, Variable Hours - Fixed Term until 02/11/2026

Location of Work:

Hastings Aquarium & Cafe, Smugglers Adventure

Hourly Rate:

National Minimum / Living Wage

Hours:

Variable across a 7-day week, including weekends, school holidays and peak periods

Reporting to:

Supervisor / Duty Manager

We are looking for enthusiastic and customer-focused

Guest Experience Assistants

to join our team at

Discover Hastings

for the upcoming season. We proudly operate two of Hastings' most popular and culturally rich visitor attractions within East Sussex:

Smugglers Adventure

Be transported through time and delve deep into an unbelievable cave network of secret tunnels and vast caverns. There's so much to be found... underground!

Hastings Aquarium & Cafe

Home to over 3,500 incredible aquatic animals and reptiles. Embark on an underwater safari across the world's oceans, meeting seahorses, turtles, tropical sharks, a giant Pacific octopus and more!

You will play a vital role in delivering memorable visitor experiences across both attractions, combining excellent customer service with strong commercial awareness across admissions, retail and catering.

What's in it for you?

Sociable working hours Free entry into all Discover Hastings attractions for family & friends Free entry into all Aspro UK visitor attractions Free entry into all Aspro Parks locations 30% discount in retail and catering outlets Access to a

1066 Country Staff Pass

(free entry to local tourism attractions) Free tea & coffee Employment with a recognised

Mindful Employer

, supporting employee mental health and wellbeing Work within a unique, diverse and inclusive environment alongside a great team
As a

Guest Experience Assistant

, you will be based across Hastings Aquarium & Cafe and Smugglers Adventure, working in a fun, fast-paced and engaging environment where no two days are the same.

You will be passionate about delivering outstanding customer service, driving commercial performance, and ensuring every guest interaction meets the highest standards. You will contribute across all visitor-facing areas of the business, including admissions, retail, catering, tours, birthday parties and events.

Duties/ Responsibilities

To be approachable, knowledgeable, and engaging when dealing with customers at any Discover Hastings attraction Provide the most efficient and welcoming entry and ticket sales process, whilst maintaining visitor queues and secondary sales expectations. Responsible for delivering educational tours and sessions to groups, birthday parties and schools. To follow cash handling and till policy guidelines to protect business revenue and personal performance indicators Prepare and serve a variety of hot and cold food, drinks and snacks in our catering outlet, adapting to menu and operating procedure updates throughout the year To work flexibly and confidently during ad-hoc event operations, with duties and working hours that may be outside of our typical day-to-day role to meet the needs of events Work to an agreed monthly rota and take responsibly attend all shifts in line with given availability
A full job description will be provided at interview stage

As part of

Aspro UK

, our work environment is built on mutual respect, professionalism and shared values. We are proud of our knowledgeable teams who strive to be the best at what they do.

Our Values

We're looking for individuals who want to live and breathe the Aspro values:

Customer Service Honesty Respect Focus on Results Teamwork Personal Development

About You

Friendly, confident and approachable with excellent communication skills Passionate about delivering memorable guest experiences Comfortable working in a fast-paced, customer-facing environment Commercially aware with experience in sales, retail or hospitality Able to multitask and remain calm under pressure Willing to learn new skills and adapt to change Knowledge of food hygiene, health & safety and cash handling is desirable Able to commute to both Discover Hastings attractions Comfortable being in an active role

How to Apply

If you're interested, click

"Apply Now"

to upload your CV and covering letter.

This vacancy will close once suitable candidates have been appointed, so early applications are encouraged.

Due to the high volume of applications received, if you do not hear from us within

4 weeks

, please assume your application has been unsuccessful on this occasion.

Equal Opportunities

Aspro UK is an equal opportunities employer. All applicants will be considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Please note that aspects of our sites may not be accessible for those with mobility impairments.

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: Up to 12.21 per hour

Benefits:

Discounted or free food Employee discount Store discount
Application question(s):

This role involves working weekends, Bank Holidays, and School holidays, does this fit with your availability? Do you have experience working in a food and beverage environment? Are you able to commute to any Discover Hastings attraction?
Work authorisation:

United Kingdom (required)
Work Location: In person