Job Description

Job description

You are a natural people person with a hands on approach to your role. You are fun and friendly with a 'can do' attitude. Operational 'excellence' is your thing and you thrive in a fast paced environment where no two days are the same... because that's just boring, right?

What you will be doing

You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell

You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints

Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries

Accommodation show arounds and supporting the sales team

Supporting the management team to ensure a range of opportunities and events for our guests

Planning and delivering our market leading true life events programme

Managing the accommodations social media channels and generating content to support the marketing team

Assisting with guest check in and check out processes and supporting with termly room inspections

Managing contractors and visitors and ensuring procedures are followed

Assisting with summer turnaround of the site

Using a range of systems to ensure guest satisfaction of which full training will be given

Are you a true Superstar?

You will be friendly and fun with a positive personality

Able to work flexible hours as determined by the needs of the business

You will be social media savvy

You will have previous front facing, customer service experience in a similar role

Self motivated, professional, resilient, adaptable & fun

A strong ability to problem solve, multi-task, plan & organise

Ensures a high standard of appearance at all times

This is a fantastic diverse role with the chance to really make your mark and engage with students from all corners of the globe whilst ensuring a safe and meaning full university experience!

Job Type: Full-time

Pay: 12.50 per hour

Expected hours: 37.5 per week

Benefits:

Gym membership On-site parking Quarterly performance based bonus
Work Location: In person

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Expected hours: 37.5 per week

Benefits:

Gym membership On-site parking
Ability to commute/relocate:

Swansea SA1: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Swansea SA1 (required)
Work Location: In person