Job Description

GUEST EXPERIENCE & EVENTS MANAGER


Job Title: Guest Experience & Events Manager


Location: London


Role Type: Full Time


Reports to: Senior Manager, Guest Experience & Events


About Relevent Football Partners


Relevent Football Partners (RFP) is a wholly owned subsidiary of Relevent, purpose-built to commercialise the UEFA men's club competitions globally. An independent entity, RFP is tasked with providing UC3 -- the joint venture between UEFA and European Football Clubs (EFC) -- strategic and sales support in the worldwide marketing and sale of media, sponsorship, and licensing rights for the UEFA Champions League, UEFA Europa League, UEFA Conference League, UEFA Super Cup, UEFA Youth League, and the UEFA Futsal Champions League.


Following the UC3 tender process, Relevent Football Partners was awarded the commercial rights to the UEFA men's club competitions (Champions League, Europa League and Conference League) on a global basis for the 2027 to 2033 cycle.


As such, Relevent Football Partners is now seeking to build a truly world-class business focused on the monetisation of these commercial rights.


Position Summary


We are seeking an experienced guest experience and events manager, to lead the day-to-day planning and execution of corporate and client-facing events, multi-day guest programme itineraries, industry conferences and leadership retreats. The role will have line management responsibility for the Guest Experience & Events Executive.


Key Responsibilities


Guest Experience & Project Management

Lead the planning, operations and execution of multi-day premium guest experiences across major international sporting events. Lead the set-up and implementation of effective operational and communication systems and processes. Lead the creation, on-going management and circulation of project management tools including project plans & status documents. Support the broader team with the development of documents for internal briefings to ensure internal visibility and alignment. Efficiently manage project budgets from forecasting to reconciliation, processing invoices for all suppliers in collaboration with the Finance department. Foster a spirit of collaboration across suppliers, agencies, venues and internal departments to achieve a seamless, premium guest experience. Plan and attend venue visits as and when necessary. On-site presence for up to 7 days to oversee the delivery of VIP guest programmes at UMCC Finals. On-site leadership overseeing guest journey, logistics and experience, ensuring clear communication with all stakeholder and clients including real-time issue resolution. Proactively identify opportunities within the team and implement strategies to improve workflow and productivity.

Systems Management

Lead the development and ongoing management of online tools and systems to streamline project management and the guest experience across communications, ticketing, accommodation and transportation. Lead the development and management of the Guest Experience App.

Cross-Functional Collaboration

Collaborate with the broader marketing team, creative/production agencies and/or suppliers to deliver consistent, high-quality event and experiential materials and production. Lead internal reviews with the broader team to continually assess the quality of output and experience for clients, fostering a culture of continuous improvement.

Experience required:

Extensive experience delivering high profile guest programmes at global live sports events for brands, agencies or rights holders. Strong project management background. Proven track record in client servicing, operational planning, and end-to-end project delivery. Skilled at managing budgets, contracts, and supplier relationships effectively. Comprehensive knowledge and familiarity with online ticketing tools and guest management systems. Experience coordinating multiple stakeholders and objectives in complex, high-pressure environments.

Skills required:

Fluent use of English language in both verbal and written communications Exceptional project management, attention to detail, time management and organisational skills. Adept at building strong relationships and delivering exceptional client service. Excellent communication skills (written and verbal) showing confidence in engaging with internal senior leadership and external senior VIP clients. Ability to manage multiple projects simultaneously in a fast-paced environment. Creative problem solving with a strong sense of proactivity and ownership. Proficiency in PowerPoint & Excel, familiarity with CRM and project management tools.

Personal Attributes:

Highly motivated, proactive, and detail oriented. Passionate about delivering world class VIP guest experiences. Ability to maintain a kind, calm and professional manner in a pressured environment. Willingness to travel and work occasional evenings/weekends for events.

Why Join Us


At Relevent Football Partners, you'll be part of a passionate, global team committed to shaping the future of football in innovative and impactful ways. We offer a collaborative culture, exciting growth opportunities, and the chance to make a real difference in one of the world's most beloved sports.