Job Description

Guest Experience Manager

Strand Palace - Central London

\xc2\xa333,000 + Benefits

Strand Palace are looking from a charismatic and engaging Guest Experience Manager to join the hotel restaurant team in the heart of central London

Your benefits

Working at Strand Palace has fantastic perks. We consider things like guaranteed hours, paying the London Living Wage, enhanced maternity pay and cycle to work scheme as a given.

You will also enjoy plenty more industry-leading benefits right from day one in your job, including:

• Access to your earned wages whenever you need them via Wagestream - no need to wait for pay day!
• Free breakfast, lunch and dinner on every shift
• \'Introduce a Friend\' bonus scheme earning you up to \xc2\xa3500
• Free laundry and dry cleaning to save your money
• \xc2\xbd day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food and lots of fun!)
• Paid volunteering day
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and wellbeing support)
• Free use of the hotel gym
• BUPA health cash back plan (e.g., get cash back when you buy a pair of glasses)
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

Key Responsibilities

• To lead the Guest Experience function at the hotel to ensure that all guests experience the highest levels of service throughout their stay with us
• Support, motivate and develop our hotel colleagues to support with continuing service excellence
• Engage and build relationships with colleagues, regular guests, first time guests, quickly assessing guests needs and flexing style appropriately
• To meet and welcome regular and VIP guests in accordance with Strand Palace branding and the hotel\'s guest recognition programme
• Oversee the preparation of all VIP arrivals and coordinate with departments on ensuring a flawless execution of these arrivals

What we are looking for

• The ideal candidate is friendly, organised and has a genuine interest in Guest Experience

What we\'re about

Strand Palace is one of London\'s largest independent hotels where providing a warm and welcoming environment for our team is just as important as it is for our guests.

If you were to ask our team why they like working at Strand Palace, they might tell you about the first-class training opportunities and our investment in career progression, their feeling of belonging to a diverse team or the fun they have at work (and regular staff parties!) while delivering service with a smile.

Whether you\'re starting out in hospitality or a seasoned professional, we\'re looking for people from all backgrounds with the right attitude rather than the perfect resume to join us in the heart of London.

Sound interesting? Apply now to join the team.

Strand Palace Hotel