Job Description

Job description

Guest Experience Manager

Location:

Holborn, London

Salary:

16.17 per hour

Contract Type:

Full-time, Permanent

Shift Pattern:

Monday - Friday 08:00 - 17:00

Portal Security is thrilled to offer an exciting opportunity for a dedicated and customer-focused individual to join our Front of House team as a

Guest Experience Manager

. This role is based at one of our prestigious client sites in

London, WC1V 6DT

.

In this dynamic position, you will deliver exceptional customer service across a variety of responsibilities, including reception services, front of house operations, concierge support, facilities management, administration, and third-party vendor oversight. All of this will be seamlessly integrated with a discreet and vigilant security presence to ensure a first-class experience for all guests and staff.

The Role

As the Guest Experience Manager, you will serve as the primary point of contact for all Front of House operations, ensuring the seamless coordination and execution of services across the site. Your responsibilities will include:

Delivering a five-star "meet and greet" service at the main entrance, ensuring every visitor receives a courteous and professional welcome Providing a consistently high standard of customer service and security support to the client, occupiers, and guests Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Portal Security and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

What We're Looking For

We are seeking a professional who can consistently provide a high-quality, discreet, and security-conscious hosting experience for all visitors, guests, and employees at our designated site. This role is key to maintaining the safety and protection of our client's people, property, and information at all times, delivered with expertise, professionalism, and a strong service ethos--ensuring a welcoming yet unobtrusive environment. The ideal candidate will have:

A valid

SIA Licence

(desired) Proven experience in delivering outstanding customer service within a fast-paced corporate environment, demonstrating exceptional communication skills and a high standard of personal presentation Exceptional interpersonal skills and a natural ability to engage with people at all levels Competency in

Microsoft Office

and

basic IT systems

Clear and confident communication skills, both verbal and written Experience operating

two-way radios and telephone systems

(desirable)

First Aid training

(desirable) A proactive, team-oriented approach and strong sense of integrity The ability to evidence, for vetting, a 5-year employment history in line with BS7858

Why Join Portal Security?

We offer more than just a job. At Portal Security, we are committed to developing and supporting our people. You will benefit from:

A competitive hourly rate of 16.17ph

Access to a range of

wellbeing benefits

, including mental health support and wellness programs

Life insurance

and

critical illness

cover for peace of mind

Access to Medicash. The largest UK based

Healthcare Cash Plan

providers

Company pension scheme

Opportunities for personal and professional growth in a dynamic, supportive environment

Cycle to work scheme

Retail and store discounts with YuLife

Apply today

and take your place at the forefront of excellence in Customer Service and security.

Experience:

Corporate Front of House: 2 years (essential)
Licence/Certification:

SIA Licence (desired)
Work Location: In person

Application deadline: 18/07/2025

Job Type: Full-time

Pay: 16.17 per hour

Expected hours: 45 per week

Schedule:

Monday to Friday
Experience:

Front of House: 2 years (required)
Work Location: In person

Application deadline: 18/07/2025
Reference ID: Holborn - London