Job Description

Guest Experience Manager - Full Time

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Managerwho is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.



In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Benefits

50% Off F&B in all properties EUR/60 employee rate on rooms for all Dalata hotel 30% off Friends & Family rate Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties and Responsibilities:

Ensure guest satisfaction both proactively and reactively across multiple departments, including the front office and F&B. Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website. Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports. Check the Optimus sheet daily. Email a copy of the complaints sheet to department heads and discuss any necessary corrective training.

What You Will Need:

2-3 years of experience as a Guest Relations Officer or Manager. Familiarity with hospitality industry standards. Experience in a 3/4-star hotel. Proficiency in English. Computer literacy. A customer-oriented and professional attitude. An outgoing personality Excellent organizational and time management skills.

About us

Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.



Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.



Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.



Experience everything Manchester has to offer at Maldron Hotel Manchester City Centre.



Throw yourself into the thick of it with shopping, nightlife, theatres and stadiums right at your doorstep. Explore the city on your own terms with Oxford Road and Picadilly train stations just a short stroll away. You can also reach us from Manchester Airport in 25-minutes by car or taxi. New experiences, new friends, new memories, it all starts here.

Job Ref

DAL3029

Branch

Maldron Hotel Manchester City

Location

Manchester

Salary/Benefits

Competitive Salary

Contract type

Permanent

Hours

Full Time

Date posted

26/09/2025

Closing date

03/10/2025