Job Description

Overview:
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Experience Manager. As a Guest Experience Manager, you will play a pivotal role in ensuring that our guests have unforgettable stays and create lasting memories. If you have a natural talent for hospitality, excellent communication skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.
Key Responsibilities:

• Oversee and manage all aspects of guest relations and services
• Ensure the highest level of guest satisfaction throughout their stay
• Proactively address guest inquiries, concerns, and special requests
• Train and supervise the front desk and guest services team
• Implement and maintain guest service standards and procedures
• Monitor and respond to guest feedback and reviews
• Collaborate with other departments to enhance the overall guest experience
• Identify opportunities for improvement and implement strategies to enhance guest satisfaction

As a Guest Experience Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Experience Manager and help us create unforgettable moments for our guests. Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred
• Previous experience in guest services or hotel management
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proven ability to deliver exceptional guest service
• Attention to detail and the ability to multitask in a fast-paced environment
• Proficient in hotel management software and technology
• Positive attitude and passion for creating memorable guest experiences

Benefits:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Skills Required