Job Description

In this role, you will be responsible for driving sales growth by engaging with

previous and existing customers

, understanding their accommodation needs and passing information to Operations team so they can provide tailored solutions. You will also manage key client accounts, encourage guest reviews, and ensure customer satisfaction.

The ideal candidate is an excellent communicator,

fluent in English (Spanish is a plus)

, with experience in

sales, telemarketing, or account management

. Proficiency in

Salesforce

.

Responsibilities

Re-engage with past and existing customers

to see if they require further accommodation.

Conduct outbound calls (no cold calling)

to generate repeat business and manage larger client accounts.

Encourage and drive guest reviews

that have yet to be received. Build and maintain strong relationships with customers through effective communication. Maintain accurate records of customer interactions and sales activities in

Salesforce or similar CRM software

. Collaborate with team members to achieve sales targets and improve processes. Provide

exceptional customer service

throughout the sales process. Stay informed about industry trends and company offerings to effectively communicate benefits to clients.

Requirements

Proven experience in

telemarketing, sales, or account management

(preferred but not essential).

Fluency in English is required.

Excellent verbal and written communication skills. Strong ability to engage with customers and convey information clearly. Self-motivated and results-driven, with a proactive attitude. Ability to work

independently and as part of a team

.

Strong organizational skills and attention to detail.

Ability to work flexibly, with general availability

Monday - Friday, 10 AM - 4:30 PM

. The successful candidate must be confident, articulate, and skilled at engaging with customers over the phone, with the ability to quickly gauge tone, needs, and expectations in order to positively influence the guest experience.

What We Offer

A flexible work schedule

- ideal for self-starters and those looking for work-life balance. The opportunity to be part of a

fast-growing hospitality group

with long-term career potential.
The role offers the opportunity for wage increases based on demonstrated performance, specifically through measurable improvements in guest experience and overall review scores across the properties.

Job Type: Full-time

Pay: 12.50 per hour

Benefits:

Flexitime On-site parking
Work Location: In person