Job Description

Guest Experience Supervisor at The Natural History Museum - 12.45 per hour

Work Pattern: 3 to 4 days a week, including Tuesday and Thursday

We are Magic Memories! And we have spent the past 20 years working with the most popular and iconic leisure partners to create memorable guest experiences. We operate in 200+ attractions across 9 countries around the world. We take photos using the latest innovative technology, we capture our guest's journey and we deliver memories for millions of guests across the globe.

Working at our

Natural History Museum

site, the ideal candidate will have worked in a supervisor capacity previously and will be looking to expand their portfolio by working within a large team at a very busy tourist attraction. They will be confident in taking a leadership role and comfortable in setting expectations for the frontline team members, and will be efficient in taking necessary steps if these expectations are not met.

The role and responsibilities include;

Helping the Retail Manager to recruit, train and develop a team of employees. Acting as an ambassador for Magic Memories by building, developing and maintaining a professional working relationship with partners and colleagues to sustain a positive working environment. Assisting the Retail Manager with completing employees' weekly rotas whilst adhering to matrices and labour ratios. Driving daily, weekly, and monthly targets and striving to achieve forecasts and budgets. Profit and loss awareness, including stock management, labour costs, loss prevention and submitting the relevant financial reports when required. Monitoring team performance through regular 121s and reviews. Maintaining stock levels whilst ensuring accuracy of all media levels and processing stock orders. Opening and closing the department, including cashing up, closing systems, and generating daily sales reports.

The ideal candidate will;

Have 2 years of previous supervisory experience. Have a drive for results by being target driven and owning the sales results. Demonstrate an enthusiastic, passionate and resilient attitude. Connect with people, building rapport and engaging with the business and key stakeholders. Demonstrate initiative, be able to work independently, and draw on their own resources and capabilities. Have excellent communication skills with an ability to deal with varying situations effectively. Be adaptable to fast-changing environments with continuous energy, drive and positivity.

What can I expect in return?

A fun, supportive and unique working environment. Clear career progression - we have lots of great examples of this. Free consultation and guidance to support your success at work and at home, with added access for your family too.

What do I need to do?

Click apply, sit back and relax - we will send you a link to complete a quiz.

Equal Employment Opportunity

Magic Memories are dedicated to providing equal opportunities to all individuals regardless of race, colour, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other factor that is a prohibited consideration under applicable law.

Job Type: Part-time

Pay: 12.45 per hour

Benefits:

Company pension Health & wellbeing programme Referral programme
Work Location: In person