The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world's most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit's mission is to convene a collaborative community that scales and accelerates solutions to the world's greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.
Role Summary
The Guest Relations Advisor is the first point of contact for our members and guests. Ensuring a warm, friendly and engaging experience for all guests and members to The Conduit. You will be knowledgeable on all aspects of The Conduit and be able to communicate clearly and concisely. You will develop a close working relationship with our members and all teams within the Conduit.
Key Responsibilities
Member Experience
Provide a consistently high-level of customer service etiquette, which is warm, courteous, and professional
Foster genuine connections by recognising returning members and understanding their preferences and needs.
Deliver personalised, proactive service that reflects The Conduit's values of inclusion, sustainability, and innovation.
Be a visible and approachable presence in the club to ensure members' needs are met with efficiency and care.
Communicate clearly and confidently with members, including during closures or changes to services.
System Knowledge
Accurately manage check-ins and member records using the Peoplevine CRM system.
Follow Rucola Reservations procedures on Seven Rooms with attention to detail and professionalism.
Promptly respond to telephone and in-person inquiries, using clear communication and a warm tone.
Day-to-Day Duties
Manage cloakroom duties and lost & found inquiries promptly and efficiently.
Direct guests to appropriate areas and facilitate smooth introductions between members and their guests.
Actively contribute to the success of the wider team and uphold The Conduit's Diversity, Equity & Inclusion strategy.
Remain flexible and willing to assist with additional tasks aligned with business needs
Qualifications & Requirements
Ideally 1-2 years of relevant work experience at reception
Excellent written and oral communication
Passion for delivering excellent guest service
Strong interpersonal skills and strong ability to work within a team
Excellent organizational skills
Health & Safety knowledge.
Key Competencies
Above we have listed the skills we would like the Guest Relations Advisor to have. Below speaks more about the individual's abilities to match our company culture:
Has strong interpersonal skills needed to build trust amongst stakeholders at all levels
Has the ability to 'go the extra mile' to create a positive outcome
Is a 'team-player' and enjoys working in partnership with colleagues
Views individual's differences as a way to build new ideas and innovations
"Owns" problems rather than blaming them on others
Has the ability to work at pace whilst multitasking
Encourages feedback on own behaviour
Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission.
High standard of grooming and personal presentation
INDFOH
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