Job Description

About Links House

Links House is a 5-star luxury country house hotel located beside the 2nd-ranked golf course in the world, Royal Dornoch Golf Club. Opened in 2013, the property offers 15 beautifully appointed rooms, the award-winning MARA Restaurant, and The Anteroom, an exclusive private dining space.

Recognised for its excellence, Links House earned a coveted Michelin Key in 2024 & 2025 and has received accolades such as SHA Luxury Town Hotel & Golf Hotel of the Year. Links House is a year-round destination, operating with a brief closure in January for maintenance and preparation.

Situated in the breathtaking Highlands, Links House offers exceptional hospitality and world-class dining, celebrating Scotland's finest seasonal ingredients through innovative and sustainable culinary experiences.

The Opportunity

We are seeking an approachable and professional Guest Relations Assistant to deliver the guest experience at Links House. This role is valuable to ensuring every guest enjoys seamless, personalised service from booking to departure.

The Guest Relations Assistant will be responsible for maintaining guest satisfaction, managing reservations, handling guest requests, coordinating experiences, and supporting other departments to ensure a flawless stay.

This role may be available with the following working structure to allow for flexibility and job sharing:

Full Time Permanent - 40 Hours Per Week (Annualised Hours) Part Time Permanent - 16 - 24 Hours Per Week (With Seasonal Variances) Full Time Seasonal - Fixed Term Contract Availability for Morning, Evening and Weekend Shifts
Proposed Shift Patterns are:

Between - Monday to Sunday Early Shift - 07:00 - 14:00 Late Shift - 14:00 - 21:00
The role offers a competitive salary, service charge and gratuities, subsidised accommodation (if required), a wonderful team culture and career development opportunities.

Our Ideal Candidate

We are looking for someone who is:

Guest-Focused

- Committed to delivering 5-star service with a high level of attention to detail.

Experience

- Previous experience in guest relations, luxury hospitality, or hotel operations is preferred however full training will be provided.

Highly Organised

- Ability to multitask, manage reservations, and oversee guest itineraries seamlessly.

Proactive & Problem-Solving

- Quick thinking with a natural ability to resolve challenges with professionalism.

Passionate About Scotland

- Enthusiastic about regional produce, local experiences, and luxury hospitality.

A Strong Communicator

- Excellent written and verbal skills, with a warm and welcoming approach, including phone etiquette.

Positive & Inclusive Attitude

- We value attitude higher than aptitude. We hire for talent and personality, and we train the skills.
Previous experience in 5-star hotels, boutique properties, or luxury travel is desirable.

Key Responsibilities

Guest Relations & Service Excellence

Greet guests upon arrival and departure, providing a warm and informative welcome. Ensure intuitive and proactive guest service, keeping track of special requests and personal preferences. Handle guest inquiries, requests, and complaints with professionalism and efficiency. Work closely with other departments, particularly F&B and Housekeeping, to ensure seamless service. Maintain a high level of personalised guest engagement through regular touchpoints. Monitor and respond to online reviews and guest feedback, continuously improving service standards.

Guest Journey & Experience Coordination

Oversee the reservation process, ensuring clear guest communication and a smooth booking experience. Manage guest itineraries, including dining, activities, and special arrangements. Follow systems to track guest preferences and dietary restrictions, personalising each stay. Proactively seek guest feedback to identify areas for improvement.

Team Collaboration

Support the F&B team by liaising on daily reservations and guest requirements. Oversee guest check-ins and departures, ensuring smooth transitions. Host dinner guests visiting MARA to insure a seamless guest journey for food & beverage Liaise with the Housekeeping team to make them aware of guest activity for room servicing and turndown.

Compensation and Benefits

Competitive salary & service charge and gratuities Gym membership for full time team members Development opportunities and team-building initiatives Opportunity to work in one of Scotland's most prestigious luxury hotels Career growth within a dynamic, guest-focused environment
This is a fantastic opportunity for someone looking for a career change or a hospitality professional looking to enhance their career in luxury guest relations and boutique hotel management.

Job Types: Full-time, Part-time, Permanent, Temporary, Temp to perm

Pay: 13.25-13.75 per hour

Expected hours: 16 - 40 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Flexitime Referral programme Store discount
Ability to commute/relocate:

Dornoch IV25 3LW: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person