Job Description

Job Ref:

MAY1167

Branch:

The Connaught

Location:

The Connaught, London (West)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

04/07/2025

Closing date:

06/08/2025

We are looking for a talented and passionate full-time Guest Relations Coordinator to join

The Connaught Guest Relations team

at the award-winning 5-Star Deluxe Connaught Hotel.



To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional. Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.

Responsibilities:

To work under the direction of the Guest Relations Manager, Assistant Guest Relations Manager and Guest Relations Executive and hand in hand with the Front Office team to ensure highest guest recognition and satisfaction before, during and after their stay at the Connaught.

Skills and experience:

You must be passionate, motivated, welcoming and highly organised to ensure that all requests and tasks are attended to without any delays. You will need to have excellent communication skills and has a pleasant telephone manner. You need to work well under pressure with excellent ability to coordinate efficiently with other departments and bring good administration and organisational skills.

Who You Are:

Someone who naturally embodies elegance, warmth, and quiet confidence. Previous experience in luxury hospitality. A calm, composed presence with an eye for thoughtful detail. A team player who believes service is an art and people are at the heart.

A Rewarding Career with Maybourne

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

Health Wellbeing

Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes. Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments. A programme of wellbeing initiatives, from mental health support to physical activity. 24-hour confidential assistance helpline. On- and off-site Occupational Health support. Life assurance through our Death in Service scheme. Eye care support, including vouchers and contributions towards glasses
Flu vaccination vouchers
Cycle to Work Scheme

Recognition Growth

An extra paid day's leave to celebrate your birthday. Instant recognition and award programme, celebrating extraordinary contributions. Dedicated in-house training and development to support your personal and professional growth. Monthly colleague awards with generous prizes. Opportunities for internal progression and cross-property moves. 'Introduce a Star' referral scheme - with rewards of up to 1,500
Long service celebrations to honour your continued dedication.

Financial Care

A highly competitive salary package Increased holiday entitlement after 3 and 5 years of service Family-first policies, including enhanced maternity and paternity pay Season ticket travel loans A generous pension scheme
Smart Tech Benefit - Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

Moments to Remember

Exceptional colleague rates of 50 per night across Maybourne properties for you and your family A hosted 'Guest Experience Stay' -- immerse yourself in the full Maybourne experience
50% off food and beverage across our restaurants and bars
Invitations to a year-round calendar of cherished colleague events - from the Maybourne Picnic to our festive celebrations. Thoughtful gifts to mark weddings, new arrivals, and retirements



Selected benefits are subject to terms and conditions.


In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.





This is a full-time role requiring 40 hours per week.