Job Description

Deliver Exceptional Service. Lead with Excellence.

The Glasgow Marriott Hotel is seeking a

Guest Relations Supervisor

to lead front desk operations and ensure a seamless, personalised guest experience from arrival to departure. This role is perfect for a detail-oriented hospitality professional who thrives on creating memorable moments for guests--especially our VIPs and returning clientele.

Key Responsibilities:

Supervise daily front desk operations, including check-ins, check-outs, room assignments, and guest inquiries Maintain and regularly update detailed records of VIP preferences and repeat guests to ensure tailored, memorable experiences every stay Resolve guest concerns promptly with professionalism and care Train, mentor, and guide front desk associates to deliver consistent, high-quality service Monitor room inventory, manage overbooking, and coordinate with housekeeping to ensure room readiness Oversee billing accuracy, secure payments, and manage cash handling Work closely with all departments to meet guest needs and exceed expectations Uphold brand standards in safety, appearance, and service

What We're Looking For:

1+ year of experience in front office or guest service roles Strong leadership, problem-solving, and communication skills Experience with hotel systems (e.g., OPERA, FOSSE) and handling VIP protocols Proven ability to maintain guest data accurately and use it to enhance personalised service Professional, composed, and able to work flexible shifts, including weekends and holidays

Why Work With Us?

Be part of the Marriott family -- one of the world's most recognisable hotel brands Excellent career progression and training opportunities Competitive salary and benefits package Discounts on hotel stays and food & beverage globally Free access to on-site gym and pool facilities Complimentary on-site meals during your shift A supportive team culture where your ideas and contributions matter

Ready to take the next step in your hospitality career? We'd love to hear from you -- apply today and make a lasting impact.

INDFOH