Job Description

Job Ref:

DOM1342

Branch:

Hampton by Hilton, London City

Location:

Hampton by Hilton, London City , London (East)

Salary/Benefits:

Competitive Salary + Incentives

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Mix Shifts

Hours per week:

0

Posted date:

04/07/2025

Closing date:

06/08/2025

Dominus Group, the London-based property developer and investment group, is looking for a Guest Service Agent (

Food Beverage)

to join their site, Hampton by Hilton London City, in the historic Aldgate.

Responding to strong demand for the Hampton by Hilton brand in London, the hotel opened in May 2023 through a partnership with Dominus Group. The hotel is a stone's throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.



The property opened with 129 guestrooms in May 2023, and built to 278 guestrooms, hence the opportunity to join a dynamic, well-performing team.

What we offer

Friendly, people focused team

Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (TC's apply)

Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands

Pension, uniform and meals on duty

Staff rate across all Hilton brands and across the Dominus hotel portfolio

Staff events and recognition schemes

Access to EAP (Employee Assistance Programme)

About this role

Guest Service Agent (FB) Responsibilities:

People:

Deliver best-in-class service to guests, ensuring a memorable dining experience in a relaxed and friendly atmosphere. Communicate issues to the Food Beverage management team promptly and professionally. Collaborate with the Kitchen Team to ensure timely delivery of well-prepared food. Greet, interact with, and bid farewell to guests warmly and politely.

Quality:

Adopt a friendly, professional approach to guest service, treating every guest as an individual. Have a great knowledge of food, beverage, and breakfast offerings to enable upselling. Suggest procedures or systems to enhance guest experiences.

Profit:

Actively upsell dishes and drinks to encourage additional revenue. Use POS systems to accurately record orders and maintain stock levels. Process guest payments properly and handle the till and cash responsibly. Provide discounts or complimentary items only when authorised.

About you

Approachable, professional, and well-presented with an eye for detail. Driven and passionate about delivering a great guest experience. Has flexibility to work different shifts and patterns. Knowledge of POS systems is an advantage. Desire to deliver fantastic guest service in a friendly and helpful way. Preferably has previous experince within the hospitality industry.

If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.



Responding to strong demand for the Hampton by Hilton brand in London, the hotel is planned to open in summer 2023 through a partnership with Dominvs Group and under the management of Madison Cairn. The hotel is a stone's throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.



The property is opening with 129 guestrooms in Summer 2023, building to 278 guestrooms in 2024.