Job Description

"The world is yours with Melia"

Joining Melia is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Melia London Kensington SW7

4PE

Member of Melia Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighbourhood in the city.

Salary:

27,582.75

plus service charge

// More benefit below

Guest Experience Agent - Melia Kensington London

Job Mission

Become the face of Melia Kensington London and create unforgettable memories for our guests. As a Guest Experience Agent, you'll be at the very heart of our operations, delivering seamless, personalized service that ensures every guest feels truly valued -- from the very first "welcome" to their final farewell.

Your Role - What You'll Be Doing:

Deliver exceptional service with professionalism, warmth, and a genuine smile. Anticipate guest needs and go the extra mile to personalize each stay. Take ownership of VIP arrivals, from preparation through to room escorting, guaranteeing a flawless experience. Support Reception, Porters, and other departments during busy moments to keep the guest journey smooth. Resolve guest requests or challenges quickly, confidently, and with care. Maintain composure and professionalism at all times, including in emergency situations. Collaborate closely with the Guest Experience Manager to continuously raise service standards and guest delight.

What We're Looking For:

A true team player with a proactive, can-do attitude. Exceptional attention to detail and a genuine passion for creating unforgettable guest experiences. Fluency in English Previous customer service or hospitality experience is highly desirable. Eligibility to work in the UK is essential.

Why Join Us?

At Melia Kensington London, you'll be part of a global family known for its warmth, professionalism, and commitment to excellence. Here, every day is an opportunity to make a difference in someone's journey and to grow your career within one of the world's leading hospitality brands.

Because belonging to the great Melia family is being VIP

Holidays:

28 days' holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus:

500 (subject to successfully completed 6 months' probation)

Discounted dental and health cover with HSF

Travel & Food discounts:

excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:

programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:

fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:

with Perks at Work

Pay Day Parties

At Melia we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.


Our warmth, proximity and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.



At Melia Hotels International, we are committed to

equal opportunities between women and men

in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.



We promote our commitment to

equality and diversity

, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that

diversity and inclusion among our employees are essential for our success as a global company

.



Additionally, we support the sustainable growth of our industry through

a socially responsible team

. In this sense, our motto is "

Towards a sustainable future, from a responsible present

". Thanks to all our collaborators, we make it possible.



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"Very Inspiring People"

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