Job Description

About Us

School Lane Hotel is part of L1 Hotels and the stylish little sister of Liverpool's original boutique hotel, Hope Street Hotel. Located in the heart of the city, we're proud to offer affordable luxury, award-winning guest satisfaction, and a warm, personal experience just steps away from Liverpool's top venues.

We're looking for a

diligent, warm, and proactive Guest Service Assistant

on a

24-hour contract

. If you love creating memorable stays, enjoy a dynamic day-to-day, and have an eye for detail, this could be a perfect fit.

Your Main Responsibilities Will Include

Front Desk Duties:

Maintaining a calm, clean, and welcoming atmosphere throughout public areas Delivering a seamless guest journey from arrival to departure Greeting guests with confidence and warmth, always going the extra mile Handling phone calls and emails professionally and efficiently Managing check-ins, check-outs, payments, and reservation amendments Maintaining guest confidentiality and following security procedures Offering tailored local recommendations as a city host Updating bookings and guest profiles in Rezlynx (or other PMS systems) Liaising with housekeeping to ensure timely room readiness Reporting and following up on maintenance issues

Morning Breakfast Set-Up & Support:

Setting up the complimentary breakfast station with pastries, hot drinks, and crockery Clearing and bussing tables during busy morning periods Keeping the breakfast and lobby area clean, tidy, and well-presented Replenishing supplies and supporting guests with breakfast queries

Guest Experience & Upselling:

Taking pride in the appearance of public spaces and front desk Supporting the team in maintaining high service standards Handling guest feedback with empathy and initiative Encouraging guest reviews upon departure Upselling room types and promoting exclusive partner offers

Security & Emergency Support:

Understanding emergency procedures and fire safety responsibilities Logging lost property and supporting front-of-house security, especially on quiet shifts

What We're Looking For

We're looking for someone with a

strong sense of responsibility

, a flair for service, and great attention to detail. You'll play a key role in shaping the guest experience from start to finish, whether it's a warm welcome, a seamless check-out, or a helpful tip about the city.

You'll need to be comfortable working

early and late shifts

, with flexibility to support weekend rotas.

You'll be a great fit if you:

Have a positive, can-do attitude and take pride in your work Are confident working independently and alongside others Communicate clearly with guests and colleagues Are organised, proactive, and eager to learn Have previous hotel or reception experience (essential)

Staff Benefits Include:

Flexible working hours (24 per week) Ongoing training & development Discounted hotel stays and food & drink Reduced rates at Hope Street Spa Staff celebrations and team socials Exclusive Liverpool ONE discounts
Job Types: Part-time, Zero hours contract

Pay: 12.50 per hour

Expected hours: 8 - 24 per week

Benefits:

Discounted or free food Employee discount
Schedule:

Monday to Friday Weekend availability
Work Location: In person