Job Description

Job Ref:

CG11592

Branch:

Holiday Inn Birmingham City Centre

Location:

Holiday Inn Birmingham City Centre, Birmingham

Salary/Benefits:

IHG Benefits + Cairn Staff Rate + Other Benefits!

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Shifts Weekend work

Hours per week:

40

Posted date:

16/05/2025

Closing date:

17/06/2025

Working with us provides great benefits, including:

Access your pay as you earn it

through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.

Discounted Hotel Stays

across our UK sites, and if you work for a branded venue, around the World!

50% off Food Beverage

at all our Hotels FB Venues

Spa Discounts

at our venues with a Spa

Retail, Cinema Leisure Discounts

Development Opportunities

via our 'Grow with us' initiative, including

Apprenticeship opportunities,

our

Development Programmes,

and more! Monthly

'Star of the Month' Awards

Long-service Awards,

that start after 1 year of service

'Recommend a Friend' Incentive

- Be rewarded for referring someone you know! Access to a confidential

'Employee Assistance Programme (EAP)'

available 24/7, 365 days per year.

Pension Scheme

Other

incentive programmes

that run throughout the year

About the role...

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant (GSA), you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location. In this multi-skilled role you may also be involved in reservations, sales and revenue, preparing and serving food and drinks and organising the conference and events facilities.

About you...

You'll have previous experience working within a hotel environment, preferably on Reception, and it would be advantageous if you had experience with Opera PMS. Additionally:


Strong communication skills through a variety of means Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks High attention to detail and accuracy - great at managing one's own time

About us...


At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.


#INDLP


The Cairn Group's Holiday Inn Birmingham City Centre is a modern hotel conveniently located near to the Birmingham New Street train station.

The hotel is within an easy walk of the great bars and restaurants found in the Arcadian complex, as well as both the Hippodrome and New Alexandra theatres, Birmingham's China Town district, The Mailbox shopping centre and the Bullring commercial area.

Benefits:

IHG Staff Rate Scheme

IHG Friends Family Rate

IHG Brand Training

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

'Cairn Academy' Training Development Opportunities


Uniform

Cycle 2 work scheme
(* Applies to positions above minimum wage)