Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you\'ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You\'ll also create a warm atmosphere that makes our guests feel at home in any location.

The job:

As a general assistant, you will be helping out in the departments with the most need on a day-to-day basis.

No two days are the same, and we are looking for someone who is happy to be versatile and adaptable to assist where needed.

Your day-to-day:

• Cleaning our public areas including guest corridors, kitchen and toilets
• Cleaning bedrooms, which includes stripping beds, emptying bins, dusting and vacuuming and general cleaning to our high standards
• Be a trusted contact for all guests by helping them with anything from bill issues to local knowledge, and loop in management when necessary.
• This is a fantastic entry-level role; however, we are committed to developing and training our teams so there are plenty of progression opportunities for the right person and a whole range of great benefits too.

What we want you to have:

• A warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• To be able to work well under pressure (Hospitality is very fast-paced but don\'t worry you\'ll be supported from day one and you\'ll be just as quick at adapting to your new role)
• An enthusiastic, genuine and friendly outlook to be able to offer an amazing customer experience to our guests.

Why you should come and work for us?

We offer a place where you can be/become the \xe2\x80\x9cbest version of yourself\xe2\x80\x9d as part of a diverse team that delivers memorable hospitality and strives to exceed guests\' expectations.

We pride ourselves in the learning and development we offer to all team members. It\'s about giving you the technical skills, knowledge and communication skills to help you raise the bar on what you would like to achieve at work.

Some of the great benefits of working for us include:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK\'s fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service
• Onsite parking

Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral. At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Heeton Concept Hotels