Job Description

JOIN US - Guest Services Assistant (Full Time - 40 Hours/Week)


Holiday Inn Express London - Limehouse

Part of the RBH Hospitality Management family


At RBH, we believe our people are our greatest asset. That's why we prioritise their wellbeing, individuality, and growth. Our commitment to diversity, sustainability, and creating a supportive environment has earned us a place in the Top 30 Best Places to Work in Hospitality - and we're just getting started.


We're passionate about what we do and we're always on the lookout for dynamic, motivated people to join us on our journey.



A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT


As a Guest Services Assistant at Holiday Inn Express London - Limehouse, you'll be at the heart of the guest experience. This is a full-time role (40 hours per week) with a mix of front desk and food & beverage responsibilities - ideal for someone who thrives in a varied, fast-paced environment.


What you'll be doing:

Greeting guests with warmth and efficiency at check-in and check-out Handling bookings, payments, and guest queries with accuracy Providing local recommendations and personalised service Supporting smooth communication with housekeeping and maintenance teams Assisting with F&B service, including:

+ Serving at the bar
+ Helping in the kitchen during breakfast
+ Breakfast hosting duties such as welcoming guests and keeping the service area clean and stocked
Keeping the front desk area professional and welcoming Managing calls, emails, and guest requests efficiently Going above and beyond to ensure every guest has a memorable stay


WHAT WE NEED FROM YOU


We're looking for someone who brings energy, passion, and professionalism to the role. Ideally, you'll have:

At least 1 year of experience in a hotel environment Proven customer service experience Knowledge of Opera PMS (preferred, but not essential) A naturally friendly and approachable personality Strong multitasking and communication skills A genuine "can-do" attitude and desire to make guests feel at home Flexibility to support F&B operations when needed The ability to stay calm under pressure and solve problems on the go A team player mindset, ready to jump in wherever you're needed


OUR HOTEL


Holiday Inn Express London - Limehouse is perfectly located for both business and leisure travellers, offering a relaxed and welcoming atmosphere for guests from around the world. As part of the IHG family and RBH Hospitality Management, our team delivers exceptional service that brings guests back time and again.



OUR BENEFITS


We believe in rewarding our team with a benefits package that truly works for you:

Discounted hotel room rates for you, your friends & family An extra day off for your birthday Enhanced maternity, adoption & shared parental leave 30% F&B discount across RBH hotels Refer a Friend scheme - earn up to 1,250 annually Wagestream - choose how and when you get paid Employee Assistance Programme for wellbeing support Regular social and wellness events Free meals on duty (worth over 1,000 per year!) ...and much more!


EQUAL OPPORTUNITIES


RBH Hospitality Management is proud to be an equal opportunity employer. We embrace diversity and foster an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know .




INDFOH