Holiday Inn Express Manchester Arena requires a Guest Service Assistant to join our team. As a Guest Service Assistant, you'll play a vital role in the function of the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 5 out of 7 days both morning and evening shifts you'll be full of smiles, welcoming, friendly, professional with a great personality, each day is never the same!
The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you'll be empowered to make things right! You will take pride in your hotel and strive to deliver a fantastic guest experience every time.
Who You'll Be working for!
Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset. Our Manchester Arena Holiday Inn Express stands proudly in the Northern Quarter, a trendy neighbourhood with bohemian bars, independent record shops, vibrant street art, great restaurants and some of the city's liveliest music venues.
Our hotel has 192 rooms providing a simple yet modern service. That's where you come in! At the Holiday inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and leave them with lasting memories.
Our Values
At Centre Island you'll be joining a growing family of 9 hotels with over 600 employees. At Centre Island whether you're working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
Act with
INTEGRITY
and
CARE
ENGAGED
with customers and colleagues alike
Have
PASSION
and take
OWNERSHIP
in everything they do
Strive to be
CREATIVE
to continuously improve
What we offer you!
-
Benefits
28 Days holiday increasing to 33 days after your 5th year of service
Discounted meals on duty & full uniform provided
Access to IHG's worldwide Employee Rate and Friends & Family discount schemes
Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
Training & Development and the opportunity to work with a fast paced, customer-focused company
Main Duties and Responsibilities
:
Delivering great Guest Service throughout your day -Assisting with guest requests and dealing with complaints to ensure guest satisfaction.
Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
Check in and check out
Clear and clean Great Room tables during and after breakfast service
Guaranteeing our metrics are achieved by working with the company standards.
Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
Work in line with the premises licence to serve guests beverages in our Great Room Bar.
Ensure deposits are taken for all pre paid bookings
Plan and prepare a detailed hand over for the next shift.
Ensuring the comfort, safety & security of all our guests at all times
Additional duties & responsibilities may be required in this role.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!
Job Type: Part-time
Pay: 12.80 per hour
Expected hours: No less than 32 per week
Benefits:
Company events
Discounted or free food
Employee discount
Health & wellbeing programme
Referral programme
Store discount
Schedule:
8 hour shift
Work Location: In person
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