Job Description

Job Ref:

FOC1755

Branch:

Polo Club Hotel

Location:

Dallas Burston Polo Club, Southam

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Part Time

Hours per week:

0

Posted date:

17/06/2025

Closing date:

19/07/2025

Who are we

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The Guest Service Assistant will be an integral part of the pre- and post-opening team and the day-to-day running and expansion thereafter. As the Guest Service Assistant, you'll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out. If you love meeting new people and thrive in a vibrant, fast-paced environment, this is the perfect opportunity for you!

Your responsibilities will include:

Managing guest queries and requests, ensuring seamless check-in and check-out. Resolving guest concerns and issues promptly, ensuring guest satisfaction. Assist with reservations, room allocations, and billing. Keeping the front desk organised, welcoming, and running smoothly. Coordinating with other hotel departments to ensure a smooth flow of information and guest services. Upholding hotel policies and procedures to maintain high standards of service. Serve guests in our prestige cocktail bar. Restock liquor, mixers, garnishes, and glassware as needed. Process payments using a point-of-sale (POS) system. Suggest drink pairings or specialty cocktails to guests.

Key Requirements

To be successful in this role, you should possess:


Customer service experience, with a strong commitment to delivering exceptional service. Attention to detail and organisational skills. IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable. Strong communication skills. Previous hospitality experience is a plus but not essential.

Benefits

Competitive salary Excellent on-going support, training and development 28 days holiday per annum Stakeholder Pension entitlement Discounted hotel room rates for you, your friends and family On-going incentives and rewards Opportunities for professional growth and development

Award winning events venue nestled in the Warwickshire Countryside, offering guests a choice of four stunning venues across our 600-acre site.



We host an array of polo and equestrian sporting events throughout the year.



Our venue is a real hive of activity in the equestrian sporting arena and everyone is welcome to come and spectate at all of our events.