Job Description

Guest Service Manager - Holiday Inn London West.

Holiday Inn London West Hotel is a 4Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has risen for an enthusiastic and passionate Guest Service Manager - to join our team.
The Guest Service Manager provides leadership and support to all members of Reception and Food & Beverage team and enforces the hotel's policies and standards during the shift. They liaise with all other managers in the hotel to ensure the smooth running of the business.

Key Objectives

To ensure that each shift you are responsible for runs smoothly and efficiently at all times

To supervise the operation of the Hotel, be actively involved in recognizing training needs and running training sessions with the team

Be actively involved in your own personal development to increase your own confidence and ability and to increase the hotel profit, and maximize on positive guest feedback

Strive to be the best in what you do, taking care and pride in your work

Be an integral part of the team in setting and achieving the overall hotel objectives

To be fully conversant in working areas of the hotel and able to operate the front office systems

To promote the hotel at every opportunity to all local businesses to generate sales for the hotel and use every effort to sell or upsell the hotel facilities

To ensure that all charges are correctly posted to guest bills following the standard procedure and ensure credit policies are maintained

To assist in all financial aspects of the hotel

Main Duties

:

Driving volume of positive reviews and respond to reviews

Problem and complaint handling & reporting

Shift briefing for staff (briefing standard topic list)

Drive the overbooking strategy as laid out by the Reservation Department

Execute upselling actions to maximize revenue

Convey accurate and detailed information on hotel and area services and facilities

Open lobby standard & cleanliness check

To be fully integrated in the Front Office and Food & Beverage operation by spending time at the Front Desk, Restaurant, Bar and in the lobby monitoring service levels and guest feedback

The ability to monitor the appearance, conduct, guest relation skills and punctuality of the team, in order to meet the departmental standards

Exterior property walk

To ensure adherence to grooming & personal hygiene standards,

To ensure adherence to company & department SOP / update department SOP when needed

In Return for your Commitment, we will offer you:

Free meals on duty

Staff discounts within IHG Hotels

Excellent Training and Development opportunities within the hotel group.

If you are interested in the

Guest Service Manager

position, please send us a copy of your CV and Covering Letter by clicking the Apply tab.

Required experience: Experience of working in a similar position (with Opera PMS System) in a Hotel Property for 1 year Job Type: Full-time

Job Types: Full-time, Permanent

Pay: 29,020.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking
Work Location: In person