Guest Service Supervisor - F&B Job in B&B Hotels

Guest Service Supervisor F&b

Inverness, SCT, GB, United Kingdom

https://www.mncjobs.co.uk/company/bb-hotels

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Job Description

B&B Hotel Inverness is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the Front Office team.

B&B Hotels are looking for a dynamic individual with exceptional communication skills and a commitment to deliver a platinum customer experience for all our clients.

Ideally, you will be a strong leader, self-motivated, achievement orientated an have experience within a supervisory role in a customer service or food & beverage.

? Manage daily hotel operations to ensure guest satisfaction.

? Coordinate with various departments, including housekeeping and front desk, to maintain service standards.

? Address guest concerns and resolve complaints promptly.

? Supervise hotel staff and manage daily tasks to ensure smooth operations.

? Monitor room availability and occupancy levels to optimize hotel revenue.

? Coordinate staff training sessions and ensure adherence to hotel policies.

? Inspect public areas, and back-of-house areas for cleanliness and maintenance.

? Handle guest check-ins, check-outs, and special requests professionally.

? Serve guests in all areas as needed

? Proven experience in hotel management or a similar supervisory role.

? Strong leadership and organizational skills.

? Excellent communication and interpersonal skills.

? Ability to handle high-pressure situations and resolve conflicts efficiently.

? Punctual and reliable

? Handle any issues between staff and report to Management if needed

We entrust you with:

Exceptional interpersonal skills A warm, confident and friendly approach Self-motivated and enthusiastic Dedicated and committed Organised, methodical and punctual Ability to keep calm under pressure Sound administration skills Responsible and reliable

HOURS:

40 hours worked over 5 days

Job Types: Full-time, Permanent

Pay: 27,477.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person

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