Job Description

Job Ref:

INT24506

Branch:

Holiday Inn Express Stockport

Location:

Holiday Inn Express Stockport

Salary/Benefits:

To be disscused at interview

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

15/01/2026

Closing date:

17/02/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Minimum of 28 days holiday Starting salary above national minimum wage Live-in accommodation available Access to hotel gym facilities Career and lifestyle breaks - Allowing you to take time off for key life events. Free staff parking

A day in the life of...

As Guest Services Supervisor you'll be responsible for overseeing the guest services team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also responsible for training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.



Most importantly as The Guest Services Supervisor you'll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

Leadership skills: As Guest Services Supervisor you'll need to possess strong leadership skills to effectively manage and motivate the guest services team. First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction. Organisational skills: You'll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel. Knowledge of hotel policies and procedures: As Guest Services Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you'll be familiar with common hotel computer systems and software.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

The

Holiday Inn Express Stockport

is ideally located adjacent to

Stockport Railway Station

, in the heart of this large town in Greater Manchester. .

Stockport can be described as the northern gateway to the

Peak District

. The

Etihad Stadium

, home of Manchester City is 5 miles from the hotel, with

Old Trafford Football and Cricket

grounds within easy reach.


####

Holiday Inn Express Hotels

Do you want to work for one of the world's fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.



Holiday Inn Express is part of the IHG family and is the largest hotel company in the world by number of rooms. The Holiday Inn Brand Family is: Holiday Inn, Holiday Inn Express, Holiday Inn Resort and Holiday Inn Club Vacations.



They all share the same DNA from our powerful parent Holiday Inn. The trusted global leader in genuine Hospitality. We are a proud member of this family tree and like every family we do everything together to ensure the brand is strong to maintain its simplicity and smartness. As you know every family is going through changes sometimes and thats why we are now looking for YOU to make us feel complete and whole again.