Job Description

Job Introduction
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Guest Services Assistant - Pennyhill Park, Bagshot, Surrey

A Career in Hospitality Where Every Detail Tells a Story.


Pennyhill Park in Bagshot, Surrey, a part of the Exclusive Collection, is a luxury hotel and spa known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence defines every experience.


You will join as a Guest Services Assistant, supporting the Front Office and wider hotel team to deliver a smooth, friendly and professional guest journey. This entry-level role is ideal for someone who enjoys working with people, takes pride in excellent service and is looking to build a career in hospitality within a five-star environment.

Competitive pay, plus service charge Great rates for stays across all our hotels and 50% discount on Food & Beverage dining Free meals while on duty Free access to the on-site gym and parking Access to our Employee Assistance Programme and wellbeing resources Exclusive discounts and perks through Hospitality Essentials Opportunities for growth, learning, and internal movement within the Exclusive Collection
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Key Responsibilities

Welcome guests warmly and provide a professional first point of contact Support guest arrivals and departures, including luggage assistance where required Respond to guest enquiries, service requests and concerns promptly and courteously Liaise with internal departments to ensure guest requests are fulfilled efficiently Maintain tidy and welcoming front-of-house and guest-facing public areas Follow hotel procedures, service standards and health & safety guidelines Support the wider Guest Services and Front Office team during busy periods
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Person Specification

Friendly and approachable manner with a genuine interest in guest service Strong communication skills and confidence engaging with guests and colleagues Willingness to learn and develop within a luxury hospitality environment Good attention to detail and ability to follow procedures Reliable, punctual and professional in appearance and conduct Able to work as part of a team and independently when required Comfortable working shifts, including weekends and bank holidays

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and start your hospitality career with Pennyhill Park.