Job Description

We're looking for a friendly, reliable, and hard-working individual to join the Guest Services Team at Monkey World. This is an exciting opportunity if you are passionate about great customer service and looking for a unique opportunity to make a real difference. You're not just helping guests have a great day, you're directly supporting the rescue, care, and welfare of our monkeys and apes. Income from our cafe and gift shop helps fund our primate rescue and rehabilitation work.

Key Responsibilities

In the Cafe

Taking orders at the tills (we don't do full table service) Running food to tables Keeping things clean, tidy, fully stocked and welcoming Staying calm and cheerful when the queue gets long during peak visitor times Helping guests with allergen information Basic food preparation

In the Gift Shop

Helping guests find that perfect monkey mug or cuddly toy. Restocking shelves and spreading good vibes.

About You

You're confident, friendly, and able to stay calm under pressure You're a team player with a positive attitude and strong work ethic A friendly face who thrives in a fast-paced environment. Bonus points if you've worked with food before but if not, don't worry, we'll train you. You're physically fit, putting away deliveries and getting round our 67-acre park is not a challenge for you

Why Join Us

You won't just be serving coffee and selling fridge magnets. You'll be part of something much bigger. Every latte poured and every toy sold helps fund the rescue and care of our 240+ rescued monkeys and apes 1 weekend off per month 28 days holiday inclusive of bank holidays Employee assistance programme Annualised Hours - 09:00 to 17:00
1st of March to the 30th of October working 5 days out of 7

1st of November to the 28th/29th of February working 4 days out of 7

Annual Salary 22,374.83
All applications in writing with your CV to hradmin@monkeyworld.org

Job Types: Full-time, Permanent

Pay: 22,374.83 per year

Work Location: In person