Job Description

Guest Services Concierge & Workplace Experience Host

Location:

Heart of Edinburgh |

Employer:

Mitie |

Client:

Leading Global Financial Institution

Salary:

27,350 per year |

Hours:

40 hours per week



Do you have a

passion for exceptional service

and want to work in a role where

every day is different

?



We are looking for a

Guest Services Concierge & Workplace Experience Host

to join our

World Class, Hospitality Assured, and PFM Award-winning team

in Edinburgh. This is your chance to support one of the

world's most respected financial institutions

in a

vibrant, modern office space

.



In this highly visible role, you'll be the

go-to person for workplace experience

, creating a welcoming environment for staff and visitors, and ensuring the smooth running of day-to-day operations.

Why You'll Love This Role

Salary:

27,350 per year, working

40 hours per week

Be the face of excellence

- greet, assist, and support building occupants and visitors

Dynamic, varied work

- from hosting guests to keeping the workspace running flawlessly

Award-winning culture

- join a team recognised for

service excellence and innovation

Central Edinburgh location

- work in the

heart of the city

with world-class facilities

Your Day-to-Day

No two days are the same! Your responsibilities will include:

Creating a welcoming workplace:

Walk the floor to support staff, maintain tidy shared spaces, and assist proactively where needed

Reception & guest support:

Provide a seamless front-of-house experience and assist with events

Managing daily operations:

Oversee mail, courier deliveries, stationery supplies, lockers, and kitchen areas

Point of contact for facilities issues:

Log work orders, track requests, and coordinate solutions

Promoting safety & wellbeing:

Report hazards, support fire procedures, and uphold Mitie's QHSE standards

Supporting the team:

Assist with reports, audits, service delivery reviews, and cover holidays/training periods

What We're Looking For

A

genuine passion for customer service

and creating exceptional experiences Strong

communication and interpersonal skills

with a professional, approachable manner Experience in a

hospitality, concierge, or front-of-house role

is preferred Confidence to

follow procedures, uphold standards

, and challenge service issues if needed * Proactive and detail-oriented - always looking for ways to

improve the workplace experience