Job Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The

Holiday Inn Blackpool & Marco's New York Italian Restaurant

, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Stream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF THE GUEST SERVICES HOUSEKEEPING SUPERVISOR AT THE HOLIDAY INN BLACKPOOL

Supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests

WHAT WE NEED FROM YOU

Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation Organisational skills to manage schedules, inventory, and administrative tasks efficiently Strong communication and interpersonal skills to work effectively with team members, other departments, and guests Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
INDMANAGE