Job Description

Guest Services & Security Operations

Salary: 27,071.00 Per Annum, Plus Desirable Benefits

Full-time, Permanent Position

(12-hour shifts between 8pm - 8am)

Port Lympne Hotel & Reserve

Port Lympne Hotel & Reserve are looking an individual to join our Night Guest Services & Security Operations Department. The role will see you working between the hours of 8pm-8am in picturesque, historic surroundings.

Reporting to the Front of House Manager, the successful candidate will ensure that Port Lympne Hotel & Reserve's estate, accommodation areas, animal enclosures and offices remain safe and secure overnight. Responsibilities will also include acting as the night PR cover, interacting with and supporting our overnight guests' enquiries and requests, as well as supporting the Guest Services & Park Operations Departments when required.

Who we are looking for:

The successful candidate will ideally hold a recognised qualification or have previous experience in a security operative or night porter role. They should be able to remain calm under pressure and demonstrate a customer-focused approach, with strong interpersonal skills and confidence when communicating with guests and staff. A good working knowledge of GDPR, CCTV legislation, Health and Safety, and Fire Safety regulations is essential. The candidate should adhere to safe working practices and systems, and be confident in using common IT hardware and software, particularly MS Office 365 and CCTV systems. A full, valid UK driving licence (manual gearbox) covering categories B, BE, and B1 is required.

Contract details:

This position is full-time working a four on, four off, shift pattern, working 12-hour shifts between the hours of 20:00 - 08:00am. This can include weekends and bank holidays. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.

The location:

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world's most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why you should join us:

We're on a mission to create memorable experiences that matter, and our Core Values 'One Team', Customer' and 'Pride' are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

You can also expect a host of other 'roarsome' benefits including:

28 days annual leave inclusive of bank holidays, pro rata start date & shift pattern, rising with length of service. Comprehensive training and development opportunities, including workshops and e-learning. Enhanced Sickness, Maternity and Paternity Policies. Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets. Exceptional discounts on food, retail and accommodation at our parks. Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme. A great working environment with lots of social activities Company Pension And many more length or service-related rewards and Benefits.

Your adventure awaits.

#joinourpride

To apply:

If you want to work in an exciting and unique environment where no two days are the same,email your C.V. and covering letter

Visit our website to find out more about us.

Job Types: Full-time, Permanent

Pay: 27,071.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Store discount
Schedule:

Monday to Friday Night shift Weekend availability
Application question(s):

Do you have a good working knowledge of GDPR, the laws applicable to CCTV usage, Health and Safety and Fire Safety regulations? Tell us here: Do you have previous experience of interacting with and supporting guests enquiries and requests? Please tell us here: Do you have a recognised qualification or previous experience in a security operative/night porter role? Please tell us here:
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred) SIA (preferred)
Work Location: In person

Application deadline: 04/08/2025