Job Description

Join our team as a Guest Services Team Member at the Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one. Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

As part of our guest experience you will deliver a short piece of scripted content to our guests. You should have experience of engaging with an audience, providing outstanding guest service and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs An additional day off for your birthday Shopping discounts and much more...

Contract:

Permanent Contract

Hours:

You will be available to work 40 hours in our peak season and we will have between 20-30 hours of work available out of peak. Weekends & Bank Holidays included.

Salary:

12.60 per hour

Additional Opportunity - Duty Manager Shifts:

If you have previous management experience please state so on your application - we are looking for a Designate Duty Manager. This is an additional responsibility to the Guest Services role. You would be trained as a Duty Manager and on the shifts you are Duty Manager you will be paid an enhanced rate of 13.60 per hour.

A full can be downloaded from the Loch Ness Centre website

We look forward to reviewing your application!

Job Types: Full-time, Part-time, Permanent

Pay: 12.60-13.60 per hour

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme On-site parking Paid volunteer time
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Inverness IV63: reliably commute or plan to relocate before starting work (required)
Experience:

Guest services: 1 year (preferred) Management/ supervisory: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 12/07/2025
Reference ID: LN GSTM DDM