Job Description

Jubilee Hall Trust is an independent sports trust in central London that operates four fitness, health and sports centres and also delivers community programmes to build healthier communities.

There are vacancies at the Armoury in Hampstead where our team has a passion for fitness, an obsession with inclusivity, a productive approach to work, who are keen to be leaders in their field and on the cutting edge of product delivery and creativity, whilst supporting each other in everything they do.

Key Accountabilities

Meet user expectations by providing an outstanding range of gym and fitness services.

This role is a Reception & Gym Instructor hybrid. As well as being the first point of contact for all individuals coming into the gym. You will have enthusiasm for excellent service delivery and desire to work in a stimulating results-driven organisation. You will also work in the gym with a passion to get people active and look to lead group exercise classes for our members.

Duties required of the role include:

Teaching group exercise classes - must have a minimum of a Level 2 Fitness Instructor qualification

Day to day gym operations including maintenance, member interactions and cleaning kit

Booking and planning member inductions

Answering incoming calls and enquiries

Supporting Duty Managers in the operation of the gym

Administration of payment transactions

Collecting and relaying customer feedback

Dealing effectively with customer queries

Delivery of the sales process including conducting In-reach and Outreach programmes

Some

desirable

characteristics for the role include:

Excellent customer service Knowledge of computerised management system Good organisation Ability to work under pressure Knowledge of the Health and Fitness Industry
Jubilee Hall Trust is an equal opportunity employer and we welcome applicants who, though may not possess all qualities from our list of criteria, are able to embody our five values (

Passionate,

Inclusive,

Productive,

Enterprising and

Supportive) and display the potential to develop into an excellent member of the team.

We believe that what we do makes a huge difference to the communities within and around our clubs and we believe the best way to do it is by creating inspiring, fun, friendly and motivational atmospheres to work and workout in.

Job Types: Full-time, Permanent

Pay: From 25,875.00 per year

Benefits:

Company pension Cycle to work scheme Gym membership Health & wellbeing programme On-site gym Referral programme Sick pay
Licence/Certification:

Level 2 Fitness Instructor Qualification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person