Job Description

Gym Manager - Detention Custody Officer Manager - Heathrow Immigration Removal Centre

38,873.66 per annum

Pension and life assurance

Job objectives and responsibilities

To perform the duties of a Detainee Custody Manager in line with contractual requirements, legislation and company standards.

To maintain high standards of security and safety whilst ensuring the welfare and decency of residents .

To promote and deliver meaningful gym activities within the sportshalls, gym areas and courtyards ensuring contractual compliance and a safe and seucre environment is manintained.

Create monthly timetables and reports that reflect needs of current population ensuring any trends are highlighted in line with Mitie policeis and procedures.

You will be a badged Detention Custody Officer, responsible for daily interactions with immigration residents. You will be required to attend a training course, which includes Health and Safety as well as Control and Restraint training.

You must be eligible for CTC clearance.

You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.

Main duties

and accountabilities

Manage a full activities timetable within the sporthalls, gyms and courtyards ensuring a safe and secure environment is maintained

which detainees can access purposeful activities throughout their stay.

Oversee and organise in the development and delivery of a wide range of activities, events, competitions and educational opportunities for detainees to enable them to meaningfully occupy their time and meet contractual and company requirements

.

Maintain equipment and stock levels working with outside agencies to ensure best practices are followed at all times.

Engage with and manage residents in activities and meetings to ensure all needs are met and uptake is of a good level covering the 9 protectetd characteristics under Equality Law 2010.

Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of residents and staff.

Deal with inappropriate behaviour to ensure a safe and secure environment.

Participate in the control of incidents and emergencies to ensure their swift resolution.

Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.

Promote the regimes activities, liaising with other departments, to ensure relevant activities are offered and uptake is optimised.

Develop links with appropriate external stakeholders to support detainee engagement and activities within the Centre.

Deploy staff effectively and appropriately to ensure the smooth running of services.

Coach and support staff development to maximise staff performance, motivation and contribution.

Manage and monitor staff on a day to day basis to ensure an effective sports programme is delivered in line with contractual obligations, legislation and company standards.

Organise and manage the provision of timely accurate data to meet all relevant standards.

Deal with queries and issues ensuring resolution or prompt escalation to ensure the safety, security and welfare of staff and detainees.

Prepare for both

scheduled and/or unannounced inspections and ensure that the provision is being managed and developed in line with the recommendations made by the client and HMCIP.

Undertake other managerial duties as required to ensure the smooth and effective running of the Centre.

Person Specification

A minimum of an NVQ Level

2 Fitness

Instructor qualification is required.

Previous experience or qualifications in sports or activity-based areas is an advantage.

Good organisiation and IT skills is required.

A willingness to undertake all mandatory tasks as required is vital.

Previous experience in promoting, organising and delivering events or activities is required.

Previous experience in managing a team would be an advantage.

Experience within the custodial setting would be an advantage.

Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.

Care + Custody Competencies

Resident Care and Management

Interacts with residents easily, quickly building rapport but maintaining professional distance

Is impartial, fair, assertive, consistent and confident with residents

Treats residents with respect as individuals and encourages residents to do the same to others

Listens carefully to residents , including picking up on unspoken communication

Explains issues clearly to residents and keeps them informed at all times of relevant issues

Makes time to understand residents and regularly helps them, working hard to meet their needs

Shows empathy and compassion

Diffuses anger and worries in residents

Acts upon signs of distress, self-harm or anger

Encourages residents to express their concerns, take responsibility for their behaviour and participate in activities and programmes

Is observant

Delivering Excellence

Produces high quality, accurate work to timescale

Follows and understands Care & Custody standards and procedures

Clearly understands consequences of not achieving standards

Records and checks information and documentation accurately

Maintains concentration and focus on task/job in hand

Actively seeks ways to make improvements

Accepts responsibility for own actions

Teamwork

Works effectively with others

Shares information and experience

Does his/her fair share

Supports colleagues

Builds positive lasting working relationships

Supports team members and team decisions

Accepts help and support

Communication

Is confident, clear, accurate and to the point when sharing/giving information

Maintains eye contact when communicating

Asks questions and probes to gain relevant information

Summarises key relevant points

Seeks clarification when necessary

Listens to and carefully reads instructions and information

Is discreet and maintains confidentiality of information

Is polite and tactful

Checks theirs and others understanding

Adjusts language to the demands of the situation

Uses non-verbal communication constructively and effectively

Safety, Dignity and Diversity

Shows respect for others treating people fairly with dignity and consideration

Knows the Company policy on safety, dignity and diversity

Maintains the health, safety and welfare of self and others

Does not discriminate against or harass others

Challenges inappropriate behaviour and language explaining why it is unacceptable

Planning and Organising

Is organised and structured in approach

Prioritises and manages own time effectively

Organises and plans own workload

Completes tasks on time, meets deadlines

Change Orientation/Flexibility

Is open to change and is flexible

Is willing to try out different ideas, solutions, technologies and working practices/methods

Adapts to changing requirements and priorities

Quickly picks up new ideas and ways of working

Supports and assists with implementation of new ideas

Maintains effectiveness during rapidly changing situations or priorities

Makes suggestions to improve practices, systems and procedures at work

Questions existing methods constructively with the aim of improving service delivery

Interpersonal Skills

Reacts perceptively to a team or individual

Controls own emotion effectively

Remains emotionally detached, calm and objective when necessary

Deals effectively with opposition or criticism

Aware of impact of own behaviour and modifies it as a result of feedback

Thinks before reacting

Is aware of cultural and social factors that influence behaviour

*

Maintains a sense of humour