Job Description

Job Overview

We're looking for a friendly, motivated Gym Receptionist to help manage the day to day operations of the gym while delivering outstanding customer service. This role goes beyond front desk duties , you'll play an important part in how the gym runs and feels each day. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.

About Us:

We're a dynamic and community driven gym focused on helping people become stronger, fitter, and more confident. From CrossFit and HYROX to Open Gym sessions, we pride ourselves on delivering a high quality training experience in a supportive, energetic environment.

Responsibilities

Customer Service & Community Engagement

Welcome and assist members and guests with a professional, positive attitude Manage bookings, memberships, payments, and general enquiries (in-person, phone & email) Build strong relationships with members and support client retention Provide consistent, high quality customer interaction and support

Gym Operations & Administration

Oversee day to day gym floor operations and assign relevant tasks General cleaning and maintenance duties and keeping areas tidy Restocking gym consumables and retail products Placing and managing supply orders Assist with social media, events, and member communications (optional but welcomed) Ensure the gym remains safe, clean, and welcoming at all times

Skills

Proficient in phone etiquette with strong communication skills. Experience in administrative roles with a focus on office management. Competent in data entry with a keen eye for detail. Strong organisational skills to manage multiple tasks effectively. Ability to operate office equipment such as printers, iPad etc. A proactive approach to problem solving with the ability to work independently or as part of a team.

What We're Looking For:

A positive, proactive, and approachable attitude Excellent communication and interpersonal skills Organised with great attention to detail Confident using booking systems, email, and basic admin software Able to manage time and tasks independently while also being a team player Previous experience in a gym, reception, or customer facing role is preferred Passion or interest in health, wellness, or fitness is a bonus

What You Get:

Free gym membership Discounts on supplements, gear, and events Supportive and sociable team environment Opportunities for training and development Progression in role and pay available for the right candidate Be part of a growing, results driven fitness community
If you are an enthusiastic individual who thrives in a dynamic environment and possesses the necessary skills, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: 12.21-15.00 per hour

Expected hours: 35 per week

Benefits:

Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Employee mentoring programme Free fitness classes Free parking Gym membership On-site gym On-site parking Private medical insurance Sick pay Store discount
Work Location: In person

Application deadline: 31/08/2025
Reference ID: Receptionist
Expected start date: 18/08/2025