Job Description

Location
Madingley Hall is part of the Institute of Continuing Education in the University of Cambridge, built in the 16th century, this elegant country house has 16 well-equipped meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, Lodge House available as rentable short-stay accommodation and is set in 8-acres of grounds including superb Capability Brown designed gardens.
The Role
The role-holder will be required to support all operational activity with emphasis on the service delivery of all guest interactions and events. They will not have line management responsibilities but will be required to supervise shift team members with the ability to handle management situations as they arise. The role will support the Heads of Department by providing updates, making recommendations for changes, and assisting with business activity as needed.
The role will oversee the service delivery to guests and customers of the Hall whilst acting as management representation when needed. Delivering exceptional service the Duty Managers will assist with the co ordination and management of the shifts across all departments ensuring full compliance is being met at all times.
This is a full-time position: variable on a rota basis 5 out of 7 days, including weekend, evenings and public holidays.
Benefits

• 36 days annual leave, inclusive of Bank Holidays

• Defined benefits pension schemes

• Flexible working options

• Support for health & mental wellbeing

• Discounts on shopping

• Rental deposit scheme

• Public transport season ticket loans

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries are encouraged and can be made to Mr David Toulson-Burke via email: david.toulson-burke@madingleyhall.cam.ac.uk
Questions about the application process may be directed to: HR@PACE.cam.ac.uk.
The closing date for applications is 10 October 2025
Interviews will take place on: week commencing 13 October 2025
Please quote reference EA47400 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Further information

Skills Required