Job Description

Description

Role purpose:

Responsible for evaluating, planning and implementing a robust hard facilities management delivery strategy at Brindleyplace. Ensure compliance, defines and maintains competence frameworks, enhances efficiency and contributes to work winning initiatives to maintain safe, high performing and sustainable built environments.

A core focus will be the continuous improvement of Hard FM performance through innovation in systems, adoption of emerging technologies, and a risk-based approach to asset management and operational resilience. Pay a key role in ensuring that the Hard FM service at Brindleyplace is fit for purpose and future proofed.

Overview of Duties

Responsible for translating strategic Hard FM priorities into operational excellence at Brindleyplace. Acting as the senior on site lead for Hard FM operations, ensuring that delivery is both robust and agile while maintaining alignment with portfolio-wide standards. Oversee and coordinate all aspects of Hard FM service delivery, working closely with the broader FM team, Property/Asset Managers, and client stakeholders to embed a high-performance, customer-facing approach. Influence and shape the Hard FM setting expectations for leadership, conduct, and performance on the ground.

Key Responsibilities

Leadership

Set the vision and direction for Hard FM services aligned to business and asset strategies. Lead, coach, and develop an on-site multi-disciplinary team. Champion a safety-first culture and high-performance standards . Act as a senior point of escalation for critical or sensitive operational issues.

Business Planning

Translate corporate and portfolio objectives into actionable site based Hard FM delivery plans. Develop and deliver medium- and long-term asset maintenance strategies. Identify opportunities to improve efficiency, service quality, and sustainability. Set clear KPIs, reporting standards, and operational improvement targets.

Compliance

Ensure full compliance with all statutory, regulatory, and internal FM requirements (e.g. SFG20, H&S at Work Act, LOLER, PSSR, F-Gas, etc). Maintain robust audit trails and ensure readiness for internal and external audits. Lead risk assessments, gap analyses, and improvement actions following incidents or inspections. Act as the duty holder or appoint competent persons where required.

Financial Management

Manage and forecast Hard FM budgets across planned and reactive works. Drive value for money in supplier contracts through aggregation, negotiation, and performance benchmarking. Oversee lifecycle cost planning and capital replacement forecasts. Monitor spend, variations, and financial risk across the portfolio.

Operational Management

Ensure high-quality delivery of planned preventive and reactive maintenance services. Monitor in house and supplier performance via SLAs, KPIs, and audit regimes. Lead changes to the services as required from time to time. Oversee asset data accuracy, CAFM system integrity, and service documentation.

Technical Leadership

Maintain expert-level knowledge of building services systems (e.g. HVAC, electrical, fire, BMS). Advise internal stakeholders on technical risk, lifecycle planning, and performance issues. Set and maintain engineering and maintenance standards across all sites. Support technical input on complex fault diagnosis or project design.

Work Winning & Client Engagement

Support bids, tenders, and re-bids with robust technical and operational input. Represent hard FM capability in client pitches and due diligence processes. Lead FM service design for new instructions, developments, or refurbishments. Foster strong client relationships through transparency, service performance, and innovation.

Innovation & Improvement

Drive adoption of FM technologies (e.g. IoT, condition monitoring, CAFM enhancements). Lead reviews of delivery models to explore insourcing, self-delivery or hybrid approaches. Benchmark performance and implement continuous improvement initiatives. Embed ESG principles into Hard FM delivery, particularly energy and asset efficiency

Our values:

Professionalism

| We seek to outperform expectations with individuals able to express themselves whilst always upholding the highest professional standards

Ownership

| Every asset, problem or opportunity is treated as though it is our own. The group delivers all real estate services in house and never outsources responsibility or blame

Entrepreneurialism

| We challenge convention constantly encouraging imaginative solutions and rigorous debate in pursuit of better performance. Everyone is empowered to make decisions

Meritocracy

| Results, hard work and good ideas trump age, experience, and meaningless job titles. We have built a diverse team where everyone encouraged to work collaboratively to reach their full potential

Action This Day

| We never put off anything until tomorrow that can be done today

Our Values

Professionalism

| We seek to outperform expectations with individuals able to express themselves whilst always upholding the highest professional standards

Ownership

| Every asset, problem or opportunity is treated as though it is our own. The group delivers all real estate services in house and never outsources responsibility or blame

Entrepreneurialism

| We challenge convention constantly encouraging imaginative solutions and rigorous debate in pursuit of better performance. Everyone is empowered to make decisions

Meritocracy

| Results, hard work and good ideas trump age, experience, and meaningless job titles. We have built a diverse team where everyone encouraged to work collaboratively to reach their full potential

Action This Day

| We never put off anything until tomorrow that can be done today

About Praxis Facilities Management

Praxis Facilities Management Ltd ("PFM") provides the necessary on-site services to Praxis Real Estate Management managed properties which includes 400+ directly employed individuals covering management, operations, marketing, security, administration, maintenance, and cleaning.